Fresenius Digital Technology GmbH
Digital Workplace Subcluster Lead DACH(m/w/x)
Full-timeOn-siteSenior
Bad Homburg vor der Höhe
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Level 1/2 technical support and complex issue escalation for fintech IT operations. Independent investigation and API troubleshooting skills required. Daily stand-ups with 15-person support team.
Requirements
- Strong IT Support/Service Desk experience
- Independent complex investigation ability
- Strong ITIL practices knowledge
- Experience with ITSM tools
- Troubleshooting APIs and integrations
- Working with logs and data formats
- Analytical and problem-solving skills
- Confident communicator
- Fluent German and English
- Fintech or financial services experience
- Relevant IT certifications
- Leading major incidents experience
- Coaching or mentoring junior members
Tasks
- Provide Level 1 and Level 2 technical support
- Act as primary escalation point for complex issues
- Serve as senior technical reference for the team
- Apply ITIL best practices
- Perform root cause analysis
- Investigate technical issues with APIs and integrations
- Resolve issues involving logs and data formats
- Mentor and support junior analysts
- Identify process and documentation gaps
- Lead continuous improvement initiatives
- Collaborate with Engineering and Product teams
- Manage customer escalations professionally
- Act as liaison for local and global stakeholders
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Jira
- Zendesk
- Postman
- XML
- JSON
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WSD and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Level 1/2 technical support and complex issue escalation for fintech IT operations. Independent investigation and API troubleshooting skills required. Daily stand-ups with 15-person support team.
Requirements
- Strong IT Support/Service Desk experience
- Independent complex investigation ability
- Strong ITIL practices knowledge
- Experience with ITSM tools
- Troubleshooting APIs and integrations
- Working with logs and data formats
- Analytical and problem-solving skills
- Confident communicator
- Fluent German and English
- Fintech or financial services experience
- Relevant IT certifications
- Leading major incidents experience
- Coaching or mentoring junior members
Tasks
- Provide Level 1 and Level 2 technical support
- Act as primary escalation point for complex issues
- Serve as senior technical reference for the team
- Apply ITIL best practices
- Perform root cause analysis
- Investigate technical issues with APIs and integrations
- Resolve issues involving logs and data formats
- Mentor and support junior analysts
- Identify process and documentation gaps
- Lead continuous improvement initiatives
- Collaborate with Engineering and Product teams
- Manage customer escalations professionally
- Act as liaison for local and global stakeholders
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Tools & Technologies
- Jira
- Zendesk
- Postman
- XML
- JSON
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WSD and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
WSD
Industry
IT
Description
The company is a global software and professional services provider for the financial industry, specializing in automating the issuance process for structured products.
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