Tanium
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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ONOneTrust
Senior Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Managing enterprise customer relationships for data and AI governance solutions, providing product expertise. 5 years client-facing experience in CSM or professional services, managing Enterprise customers required. Equity RSUs, annual performance bonus, flexible PTO.
Requirements
- BA/BS in a relevant subject
- Around 5 years in a client-facing role within CSM, professional services, or technical consulting
- Effective customer-facing communication skills
- Track record of successful engagement across corporate functions
- Management of Enterprise, Strategic customers
- Ability to build relationships with key customer stakeholders at all levels
- Strong entrepreneurial skills in a complex and rapidly evolving environment
- Experience implementing SaaS solutions with enthusiasm for technology
- Experience using SFDC, Gainsight and other CS Technology applications
- Ambitious and initiative-taking in a high-growth company
- Willingness to travel (Estimated 10%)
Tasks
- Establish relationships with customer stakeholders
- Act as the primary contact for customers
- Collaborate with teams to provide product expertise
- Accelerate customer solutions with best practice guidance
- Deliver proactive communication and manage escalations
- Align customer roadmaps with product roadmaps
- Advocate for customer needs with internal teams
- Understand customer industries and Trust management strategies
- Deliver business reviews to executive teams
- Utilize adoption metrics to share best practices
- Manage account portfolio to balance retention and growth
- Identify training and expansion opportunities
- Communicate ROI to ensure maximum value from investments
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
Tools & Technologies
- SFDC
- Gainsight
Benefits
Healthcare & Fitness
- Comprehensive healthcare coverage
Workation & Sabbatical
- Flexible PTO
Competitive Pay
- Equity RSUs
Bonuses & Incentives
- Annual performance bonus opportunities
Retirement Plans
- Retirement account support
Generous Parental Leave
- 14+ weeks of paid parental leave
Career Advancement
- Career development opportunities
Learning & Development
- Company-paid privacy certification exam fees
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OneTrust and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ONOneTrust
Senior Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Managing enterprise customer relationships for data and AI governance solutions, providing product expertise. 5 years client-facing experience in CSM or professional services, managing Enterprise customers required. Equity RSUs, annual performance bonus, flexible PTO.
Requirements
- BA/BS in a relevant subject
- Around 5 years in a client-facing role within CSM, professional services, or technical consulting
- Effective customer-facing communication skills
- Track record of successful engagement across corporate functions
- Management of Enterprise, Strategic customers
- Ability to build relationships with key customer stakeholders at all levels
- Strong entrepreneurial skills in a complex and rapidly evolving environment
- Experience implementing SaaS solutions with enthusiasm for technology
- Experience using SFDC, Gainsight and other CS Technology applications
- Ambitious and initiative-taking in a high-growth company
- Willingness to travel (Estimated 10%)
Tasks
- Establish relationships with customer stakeholders
- Act as the primary contact for customers
- Collaborate with teams to provide product expertise
- Accelerate customer solutions with best practice guidance
- Deliver proactive communication and manage escalations
- Align customer roadmaps with product roadmaps
- Advocate for customer needs with internal teams
- Understand customer industries and Trust management strategies
- Deliver business reviews to executive teams
- Utilize adoption metrics to share best practices
- Manage account portfolio to balance retention and growth
- Identify training and expansion opportunities
- Communicate ROI to ensure maximum value from investments
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
Tools & Technologies
- SFDC
- Gainsight
Benefits
Healthcare & Fitness
- Comprehensive healthcare coverage
Workation & Sabbatical
- Flexible PTO
Competitive Pay
- Equity RSUs
Bonuses & Incentives
- Annual performance bonus opportunities
Retirement Plans
- Retirement account support
Generous Parental Leave
- 14+ weeks of paid parental leave
Career Advancement
- Career development opportunities
Learning & Development
- Company-paid privacy certification exam fees
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of OneTrust and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
OneTrust
Industry
IT
Description
OneTrust enables organizations to use data and AI responsibly, simplifying data collection and governance.
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