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Hawk
last mo.

Enterprise Customer Success Manager(m/w/x)

München
Full-timeOn-siteSenior
AI/ML

Description

As an Enterprise Customer Success Manager, you will be the key contact for enterprise clients, focusing on their success and satisfaction. This role involves developing strategic plans, driving product adoption, and collaborating with internal teams to ensure exceptional service.

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Requirements

  • •6+ years in Customer Success, Account Management, or related roles
  • •Financial crime experience and alignment
  • •Strong understanding of enterprise client needs and regulatory frameworks
  • •Excellent communication and relationship-building skills
  • •Ability to manage multiple complex projects and influence senior stakeholders
  • •Proficiency in CRM tools such as Planhat, Hubspot
  • •Fluency in English and German
  • •Knowledge of AML, financial crime prevention, and EU regulatory frameworks
  • •Strategic thinking with a customer-centric mindset
  • •Ability to work independently and as part of a cross-functional team

Work Experience

6 years

Tasks

  • •Serve as the primary contact for enterprise clients
  • •Develop and execute strategic account plans
  • •Drive product adoption and retention
  • •Manage the full customer engagement cycle
  • •Identify and manage expansion opportunities
  • •Align solutions with clients' business objectives
  • •Support clients in understanding product integration
  • •Collaborate with internal teams to resolve issues
  • •Monitor account health and address risks proactively
  • •Prepare and deliver business reviews and performance reports

Tools & Technologies

PlanhatHubspot

Languages

English – Business Fluent

German – Business Fluent

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