comstruct
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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SASAP
Senior Customer Success Manager(m/w/x)
Garching bei München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing strategic customer portfolios for SAP business applications in German Public and Energy sectors. Deep understanding of German Public and Energy sector governance and compliance required. Flexible working models.
Requirements
- Several years of experience in Customer Success, Account Management, or Consulting (SaaS/enterprise software)
- Strong understanding of German Public and Energy sector (governance, compliance, digital transformation)
- Ability to lead complex customer engagements, influence stakeholders, and advise strategically
- Proven track record in enterprise account management (onboarding, adoption, renewal)
- Excellent communication, presentation, and relationship-building skills
- Proactive, solution-oriented mindset with strategic thinking and hands-on execution
- Experience with Enterprise Architecture, IT transformation, or SaaS Management (advantageous)
- Curiosity and willingness to learn
- Mandatory German language skills
Tasks
- Drive long-term customer success and satisfaction
- Ensure customers realize measurable value
- Take ownership of strategic customer portfolios
- Guide customers through their full lifecycle
- Build strong executive relationships
- Build strong operational relationships
- Act as a trusted advisor
- Help customers modernize IT landscapes
- Help customers improve governance
- Help customers strengthen compliance
- Help customers accelerate transformation initiatives
- Contribute to customer retention
- Contribute to net revenue expansion
- Contribute to customer advocacy
- Collaborate with Product, Sales, Professional Services, and Support
- Solve customer challenges
- Anticipate risks
- Ensure successful delivery of outcomes
- Understand sector-specific requirements
- Help deliver exceptional value to organizations
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- Enterprise Architecture
- IT transformation
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Health and well-being focus
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Senior Customer Success Manager(m/w/x)
Garching bei München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing strategic customer portfolios for SAP business applications in German Public and Energy sectors. Deep understanding of German Public and Energy sector governance and compliance required. Flexible working models.
Requirements
- Several years of experience in Customer Success, Account Management, or Consulting (SaaS/enterprise software)
- Strong understanding of German Public and Energy sector (governance, compliance, digital transformation)
- Ability to lead complex customer engagements, influence stakeholders, and advise strategically
- Proven track record in enterprise account management (onboarding, adoption, renewal)
- Excellent communication, presentation, and relationship-building skills
- Proactive, solution-oriented mindset with strategic thinking and hands-on execution
- Experience with Enterprise Architecture, IT transformation, or SaaS Management (advantageous)
- Curiosity and willingness to learn
- Mandatory German language skills
Tasks
- Drive long-term customer success and satisfaction
- Ensure customers realize measurable value
- Take ownership of strategic customer portfolios
- Guide customers through their full lifecycle
- Build strong executive relationships
- Build strong operational relationships
- Act as a trusted advisor
- Help customers modernize IT landscapes
- Help customers improve governance
- Help customers strengthen compliance
- Help customers accelerate transformation initiatives
- Contribute to customer retention
- Contribute to net revenue expansion
- Contribute to customer advocacy
- Collaborate with Product, Sales, Professional Services, and Support
- Solve customer challenges
- Anticipate risks
- Ensure successful delivery of outcomes
- Understand sector-specific requirements
- Help deliver exceptional value to organizations
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- Enterprise Architecture
- IT transformation
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Health and well-being focus
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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