MongoDB
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Advising innovator clients on software and data strategies, bridging product engineering at a software and data platform. 7+ years Customer Success experience required. Full remote flexibility.
Requirements
- 7+ years experience in Customer Success or related roles
- Passion for advocating on behalf of customers
- Aptitude and curiosity for technical concepts
- High level of autonomy and ownership
- Entrepreneurial mindset and process building skills
- Teamwork and passion for collaboration
- Exposure to database, cloud, and infrastructure technology
- Fluent level of German
Tasks
- Advise customers on technology strategies and best practices
- Run enablement sessions to optimize technical environments
- Recommend product features to accelerate customer value
- Collect customer feedback to inform product development
- Bridge the gap between customers and product engineering
- Resolve critical customer issues and outages
- Develop account plans to mitigate risk and growth
- Lead executive business reviews with C-suite leaders
- Execute strategic internal projects to build the program
- Document customer interactions in Gainsight and Salesforce
- Analyze account health signals to adjust engagement strategies
- Manage relationships with sales leadership and account executives
- Forecast expected churn and growth for senior leadership
- Interview and onboard new team members
- Lead peer enablement sessions and product certifications
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- MongoDB
- Cloud
- Infrastructure technology
Benefits
Flexible Working
- Remote work possible
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Advising innovator clients on software and data strategies, bridging product engineering at a software and data platform. 7+ years Customer Success experience required. Full remote flexibility.
Requirements
- 7+ years experience in Customer Success or related roles
- Passion for advocating on behalf of customers
- Aptitude and curiosity for technical concepts
- High level of autonomy and ownership
- Entrepreneurial mindset and process building skills
- Teamwork and passion for collaboration
- Exposure to database, cloud, and infrastructure technology
- Fluent level of German
Tasks
- Advise customers on technology strategies and best practices
- Run enablement sessions to optimize technical environments
- Recommend product features to accelerate customer value
- Collect customer feedback to inform product development
- Bridge the gap between customers and product engineering
- Resolve critical customer issues and outages
- Develop account plans to mitigate risk and growth
- Lead executive business reviews with C-suite leaders
- Execute strategic internal projects to build the program
- Document customer interactions in Gainsight and Salesforce
- Analyze account health signals to adjust engagement strategies
- Manage relationships with sales leadership and account executives
- Forecast expected churn and growth for senior leadership
- Interview and onboard new team members
- Lead peer enablement sessions and product certifications
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- MongoDB
- Cloud
- Infrastructure technology
Benefits
Flexible Working
- Remote work possible
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
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