Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Köln
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URUrban Sports Club
Senior Customer Success Manager - Enterprise Market(m/w/x)
Berlin, Köln
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing enterprise client portfolios for a sports and wellness platform, guiding through their lifecycle. 5+ years in enterprise customer success or corporate sales, with German business fluency, required. 120 days remote work, European office desk-swap, 30 days vacation.
Requirements
- 5+ years experience in customer success/key account management or corporate sales, ideally with enterprise customers
- Business fluency in German
- Excellent English skills
- Talented communicator
- People person with high EQ
- Strong negotiation skills
- Enthusiasm to win over counterparts
- Experience with CRM systems
- Understanding of documenting activities in CRM systems
- Excellent presentation skills (internal and external, on-site and online)
- Entrepreneurial thinking
- Analytical and conceptual thinking
- Practical implementation focus
- Confidence in data analysis (Excel/spreadsheets)
- Ability to create own reports
- Structured and independent work style
- Goal-oriented
- Data-driven
Tasks
- Manage a customer portfolio in the enterprise segment.
- Guide customers through their entire lifecycle.
- Ensure high customer satisfaction.
- Build long-term customer relationships.
- Analyze customer performance.
- Prepare regular reports and forecasts.
- Develop strategies for top customers.
- Identify customer growth and upsell potential.
- Implement appropriate measures for customer growth.
- Collaborate with internal departments (Sales, Legal, Product).
- Identify optimization potential.
- Initiate new ideas.
- Drive initiatives to achieve cross-departmental goals.
- Lead project work.
- Support KR processes.
- Share experience and expertise with the team.
- Provide training to colleagues.
- Mentor colleagues.
Work Experience
5 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
CRM systemsExcelspreadsheets
Benefits
Flexible Working
- •Hybrid work setup
- •120 days remote work
- •Flexible working hours
Modern Office
- •European office desk-swap
More Vacation Days
- •30 days paid vacation
Purpose-Driven Work
- •2 additional volunteering days
Mental Health Support
- •Complimentary mental health access
Healthcare & Fitness
- •Free Urban Sports Club L Pro Membership
- •Wellness initiatives
Corporate Discounts
- •Urban Sports Club friends and family discount
Additional Allowances
- •€1,000 professional growth budget
Learning & Development
- •Regular internal training
- •Weekly German classes
- •Weekly English classes
Team Events
- •Regular team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Urban Sports Club and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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URUrban Sports Club
Senior Customer Success Manager - Enterprise Market(m/w/x)
Berlin, Köln
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing enterprise client portfolios for a sports and wellness platform, guiding through their lifecycle. 5+ years in enterprise customer success or corporate sales, with German business fluency, required. 120 days remote work, European office desk-swap, 30 days vacation.
Requirements
- 5+ years experience in customer success/key account management or corporate sales, ideally with enterprise customers
- Business fluency in German
- Excellent English skills
- Talented communicator
- People person with high EQ
- Strong negotiation skills
- Enthusiasm to win over counterparts
- Experience with CRM systems
- Understanding of documenting activities in CRM systems
- Excellent presentation skills (internal and external, on-site and online)
- Entrepreneurial thinking
- Analytical and conceptual thinking
- Practical implementation focus
- Confidence in data analysis (Excel/spreadsheets)
- Ability to create own reports
- Structured and independent work style
- Goal-oriented
- Data-driven
Tasks
- Manage a customer portfolio in the enterprise segment.
- Guide customers through their entire lifecycle.
- Ensure high customer satisfaction.
- Build long-term customer relationships.
- Analyze customer performance.
- Prepare regular reports and forecasts.
- Develop strategies for top customers.
- Identify customer growth and upsell potential.
- Implement appropriate measures for customer growth.
- Collaborate with internal departments (Sales, Legal, Product).
- Identify optimization potential.
- Initiate new ideas.
- Drive initiatives to achieve cross-departmental goals.
- Lead project work.
- Support KR processes.
- Share experience and expertise with the team.
- Provide training to colleagues.
- Mentor colleagues.
Work Experience
5 years
Education
Bachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
CRM systemsExcelspreadsheets
Benefits
Flexible Working
- •Hybrid work setup
- •120 days remote work
- •Flexible working hours
Modern Office
- •European office desk-swap
More Vacation Days
- •30 days paid vacation
Purpose-Driven Work
- •2 additional volunteering days
Mental Health Support
- •Complimentary mental health access
Healthcare & Fitness
- •Free Urban Sports Club L Pro Membership
- •Wellness initiatives
Corporate Discounts
- •Urban Sports Club friends and family discount
Additional Allowances
- •€1,000 professional growth budget
Learning & Development
- •Regular internal training
- •Weekly German classes
- •Weekly English classes
Team Events
- •Regular team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Urban Sports Club and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Urban Sports Club
Industry
Wellness
Description
The company connects 39,000 corporate clients and 97,000 wellness partners across 18 countries, promoting active and healthy lifestyles.
Not a perfect match?
- Urban Sports Club
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