Senior Customer Success Manager (Customer Growth Management)(m/w/x)

Description

You will drive customer growth by guiding clients through their journey, from onboarding to expansion. By providing technical expertise and strategic account planning, you'll ensure they achieve lasting success.

Requirements

• •4 years experience in Customer Success or similar role
• •2+ years revenue responsibility and customer growth
• •Experience managing M365; Microsoft certification advantageous
• •Native-level English proficiency
• •Willingness to learn in technical environments
• •Confidence in operations and creative thinking
• •Teamwork skills
• •Customer-centric mindset and empathy
• •Organization, self-drive, and multi-tasking ability
• •Ability to cultivate positive professional connections
• •Effective communication and conflict resolution skills
• •Experience with MEDDIC Sales methodology
• •German or Spanish language skills

Tasks

• •Deliver a consistent world-class customer experience
• •Maintain strong relationships to increase adoption and loyalty
• •Onboard new customers through product overviews and training
• •Drive product usage and advise on best practices
• •Provide technical guidance and high-level product support
• •Proactively identify and manage customer issues
• •Advocate for customers and contribute to the product roadmap
• •Build customer testimonials and referrals
• •Develop account plans focused on customer growth
• •Increase renewal rates and identify expansion opportunities
• •Maintain high data quality in the HubSpot CRM

Tools & Technologies

Benefits