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SA
SAP
10d ago

Senior Customer Success Manager - Customer Experience (CX) Consumer Product Industries(m/w/x)

Ratingen
Full-timeWith Home OfficeSenior

Description

As a strategic advisor, you will drive digital transformation by helping customers adopt SAP solutions, managing key commercial deliverables, and connecting stakeholders to ensure long-term business success.

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Requirements

  • •Customer success focus and relationship building
  • •Commercial experience and account management planning
  • •Experience in Project and Change Management
  • •Understanding of cross-functional business processes
  • •Significant experience in business software
  • •Experience with SaaS and cloud delivery
  • •Ability in managing complex customer engagements
  • •Understanding of SAP Customer Experience portfolio
  • •Advanced understanding of Consumer/Retail industries
  • •Fluency in German and English
  • •Willingness to travel up to 50%

Work Experience

approx. 4 - 6 years

Tasks

  • •Serve as the primary contact for specific SAP Customer Experience customers
  • •Manage commercial deliverables including renewals and entitlement consumption
  • •Drive solution adoption and identify expansion opportunities
  • •Coordinate reference activities and value-based business outcomes
  • •Collaborate with account management on unified customer strategies
  • •Develop digital strategies using SAP customer experience solutions
  • •Advocate for customer needs within the internal organization
  • •Orchestrate internal resources to support digital transformation

Tools & Technologies

SaaSCloud software solutionsSAP Customer ExperienceBusiness software

Languages

German – Business Fluent

English – Business Fluent

Benefits

Learning & Development

  • •Constant learning
  • •Skill growth

Informal Culture

  • •Culture of inclusion

Healthcare & Fitness

  • •Focus on health and well-being

Flexible Working

  • •Flexible working models

Ergonomic Workplace

  • •Accessibility accommodations
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