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SA
SAP
last mo.

Solution Advisor Expert Customer Experience(m/w/x)

Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Garching bei München
Full-timeWith Home OfficeExperienced

Description

In this role, you will be the expert on SAP's Customer Experience solutions, guiding customers through the sales cycle and ensuring they realize value. Your day-to-day responsibilities will involve delivering impactful demos, collaborating with teams, and driving customer engagement post-sale.

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Requirements

  • Experience in large software/IT organizations with emphasis on CX
  • Several years of experience in Solution Advisory within the CX portfolio
  • Solid understanding of cloud (SaaS), integrations, and data privacy
  • Working knowledge of Cloud, Hosted Services, and SaaS/PaaS models
  • Recognized CX subject-matter expertise with value-based presales/customer engagements
  • Ability to craft compelling, persona-based stories and pragmatic roadmaps
  • Passionate, energetic customer presence with excellent presentation skills
  • Fluency in German and English; other languages are an advantage

Work Experience

approx. 1 - 4 years

Tasks

  • Provide deep expertise in the CX solution portfolio
  • Deliver tailored demos that showcase value to key stakeholders
  • Collaborate with Account Teams to identify and qualify opportunities
  • Drive adoption and consumption of SAP CX solutions
  • Evaluate opportunities based on CX-specific criteria
  • Act as a thought leader in customer experience
  • Refine account strategy and shape competitive differentiation
  • Conduct dry runs and localize scenarios for engaging presentations
  • Define architecture and integration assumptions for projects
  • Engage post-sale to track and expand use cases
  • Drive renewals and customer satisfaction
  • Leverage digital assets tailored to CX personas

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Other Benefits

  • Great benefits

Flexible Working

  • Flexible working models
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