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SAP
yesterday

SAP BDC Solution Customer Success Manager Senior Advisor(m/w/x)

Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München
Full-time, Part-timeWith Home OfficeSenior

Description

As a trusted advisor, you will drive customer value by positioning solutions and managing renewals, ensuring clients successfully adopt and expand their cloud platform usage.

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Requirements

  • •Strong executive presence and relationship building
  • •Knowledge of business models and strategies
  • •Ability to handle difficult customer situations
  • •Experience driving renewals, expansions, and up-sells
  • •Ability to apply risk-mitigation strategies
  • •Deep expertise with SAP BDC solutions
  • •Understanding of SAP solutions portfolio
  • •Understanding of cloud software solutions
  • •Knowledge of SaaS and IaaS processes
  • •Strong program and project management skills
  • •Expert commercial and deal support skills
  • •Relationship-driven mindset and communication skills
  • •Fluency in German and English

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Act as a trusted advisor for Business Data Cloud expertise
  • •Build deep relationships with customer executives
  • •Position BDC as the preferred cloud platform
  • •Accelerate value delivery through rapid solution adoption
  • •Identify opportunities for new or expanded SAP solutions
  • •Mitigate churn and manage solution renewals
  • •Manage crises and de-escalate customer situations
  • •Identify sales leads to support expansion and upsells
  • •Drive renewals for subscription and perpetual license solutions

Tools & Technologies

SAP BDCSAPSaaSIaaSCloud software

Languages

German – Business Fluent

English – Business Fluent

Benefits

Learning & Development

  • •Constant learning
  • •Skill growth

Informal Culture

  • •Culture of inclusion

Healthcare & Fitness

  • •Focus on health and well-being

Flexible Working

  • •Flexible working models

Ergonomic Workplace

  • •Accessibility accommodations
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