Bio-Techne
Scientific Support Manager(m/w/x)
Full-timeOn-siteSenior
Düsseldorf
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BIBio-Techne GmbH (Germany)
Scientific Support Specialist(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Answering product inquiries and application questions for life science research tools. PhD in a life science field required. Employee stock purchase plan, retirement programs.
Requirements
- Fluent English
- Additional European language desirable
- PhD in biology, chemistry, biochemistry, bioengineering, or related life science field
- B.Sc. and 5+ years laboratory experience
- Excellent IT skills
- Experience with databases (Salesforce or similar CRM) desirable
- Office Outlook, Excel, and Word essential
- Analytical and troubleshooting skills
- Experience in ISH and/or molecular biology techniques
- Experience in working with organoids/stem cell culture
- Friendly and tactful personality
- Excellent written and verbal communication skills
- Conscientious, articulate, and possesses excellent presentation and teaching skills
- Commitment to total customer satisfaction
- Excellent attention to detail
- Excellent time management skills
- Excellent organisational skills
- Excellent administration skills
- Verbal and written skills in English
- Other languages desirable
- Love to problem solve
- Creative flair for innovation
- Excellent interpersonal skills
- Ability to communicate at all levels with all stakeholders
- Enjoy working autonomously
- Enjoy working as part of a team
- Ability to deliver results, learn and share knowledge
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong relationships with all stakeholders
- Strong brand ambassador
Tasks
- Provide exceptional technical and scientific support to customers
- Deliver high-quality technical support via phone, email, and chat
- Respond to product inquiries and application questions
- Address customer complaints
- Provide pre-sales technical expertise to the sales team
- Deliver product training to the sales team
- Offer scientific guidance to identify and progress sales opportunities
- Troubleshoot complaints using laboratory experience and product knowledge
- Assist customers with setting up spatial biology assays
- Ensure fast and high-quality customer responses
- Liaise with corporate sites for support and quality control data
- Log all customer correspondence in CRM
- Represent the company professionally
- Notify affected customers of product changes
- Provide product training for new starters
- Utilize phone, email, Microsoft Teams, and online chat for support
- Collaborate with Sales Managers to enhance customer experience
- Partner with the sales team to drive revenue growth
- Provide proactive product training to the sales team
- Offer pre-sales support to identify and convert sales leads
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
- Basque – Business Fluent
Tools & Technologies
- Salesforce
- CRM
- Office Outlook
- Excel
- Word
Benefits
Retirement Plans
- Retirement programs
Competitive Pay
- Employee stock purchase plan
Mentorship & Coaching
- Mentorship
Career Advancement
- Promotional opportunities
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
Other Benefits
- Employee resource groups
Social Impact
- Volunteer and charity events
Team Events
- Employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne GmbH (Germany) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBio-Techne GmbH (Germany)
Scientific Support Specialist(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Nejo AI Summary
Answering product inquiries and application questions for life science research tools. PhD in a life science field required. Employee stock purchase plan, retirement programs.
Requirements
- Fluent English
- Additional European language desirable
- PhD in biology, chemistry, biochemistry, bioengineering, or related life science field
- B.Sc. and 5+ years laboratory experience
- Excellent IT skills
- Experience with databases (Salesforce or similar CRM) desirable
- Office Outlook, Excel, and Word essential
- Analytical and troubleshooting skills
- Experience in ISH and/or molecular biology techniques
- Experience in working with organoids/stem cell culture
- Friendly and tactful personality
- Excellent written and verbal communication skills
- Conscientious, articulate, and possesses excellent presentation and teaching skills
- Commitment to total customer satisfaction
- Excellent attention to detail
- Excellent time management skills
- Excellent organisational skills
- Excellent administration skills
- Verbal and written skills in English
- Other languages desirable
- Love to problem solve
- Creative flair for innovation
- Excellent interpersonal skills
- Ability to communicate at all levels with all stakeholders
- Enjoy working autonomously
- Enjoy working as part of a team
- Ability to deliver results, learn and share knowledge
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong relationships with all stakeholders
- Strong brand ambassador
Tasks
- Provide exceptional technical and scientific support to customers
- Deliver high-quality technical support via phone, email, and chat
- Respond to product inquiries and application questions
- Address customer complaints
- Provide pre-sales technical expertise to the sales team
- Deliver product training to the sales team
- Offer scientific guidance to identify and progress sales opportunities
- Troubleshoot complaints using laboratory experience and product knowledge
- Assist customers with setting up spatial biology assays
- Ensure fast and high-quality customer responses
- Liaise with corporate sites for support and quality control data
- Log all customer correspondence in CRM
- Represent the company professionally
- Notify affected customers of product changes
- Provide product training for new starters
- Utilize phone, email, Microsoft Teams, and online chat for support
- Collaborate with Sales Managers to enhance customer experience
- Partner with the sales team to drive revenue growth
- Provide proactive product training to the sales team
- Offer pre-sales support to identify and convert sales leads
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
- Basque – Business Fluent
Tools & Technologies
- Salesforce
- CRM
- Office Outlook
- Excel
- Word
Benefits
Retirement Plans
- Retirement programs
Competitive Pay
- Employee stock purchase plan
Mentorship & Coaching
- Mentorship
Career Advancement
- Promotional opportunities
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
Other Benefits
- Employee resource groups
Social Impact
- Volunteer and charity events
Team Events
- Employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne GmbH (Germany) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bio-Techne GmbH (Germany)
Industry
Healthcare
Description
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools for disease treatment and prevention.
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