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Service Sales Specialist(m/w/x)
Driving instrument service revenue for Bio-Techne install base in Life Sciences and Clinical Diagnostics across EMEA. Fluency in German and English, plus Life Science market understanding, required. Employee stock purchase plan available.
Requirements
- Understanding of the Life Science Market
- Fluency in German and English; proficiency in French advantageous
- Experience in customer care/sales environment with commercial focus
- Initiative and target-driven work experience
- Ability to track ROI and KPIs
- Excellent IT skills including databases, Office Outlook, Excel, and Word
- Excellent attention to detail, time management, and organizational skills
- Ability to communicate with remote and diverse teams and customers
- Excellent ‘can do’ attitude
- Ability to perform a wide variety of tasks and multi-task efficiently
- Ability to remain calm under pressure and meet deadlines
- Professional demeanour
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong cross-functional relationships
- Flexible attitude to cover work as required
Tasks
- Develop and nurture existing business
- Drive new instrument service revenue for the Bio-Techne install base in EMEA
- Grow service revenue for the Bio-Techne instrument install base in EMEA
- Maintain open communication with internal and external sales teams
- Generate leads and collaborate with marketing for maximum customer support
- Unlock new business opportunities through existing customers and web chats
- Communicate contract status and service orders to the field team
- Update the SFDC database and log all information accurately
- Identify and manage expiring contract data
- Support new and existing business opportunities through various channels
- Collaborate with marketing, technical, and account managers on projects
- Identify business growth opportunities with the account management team
- Generate service repair quotes and coordinate with customers until PO is received
- Ensure the CRM is always up to date
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Benefits
Competitive Pay
- Competitive wages
- Employee stock purchase plan
Retirement Plans
- Retirement programs
Career Advancement
- Career development
- Promotional opportunities
Mentorship & Coaching
- Mentorship
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
- Culture of caring and belonging
Other Benefits
- Employee resource groups
Social Impact
- Volunteer and charity events
Startup Environment
- Empowerment and innovation
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Service Sales Specialist(m/w/x)
Driving instrument service revenue for Bio-Techne install base in Life Sciences and Clinical Diagnostics across EMEA. Fluency in German and English, plus Life Science market understanding, required. Employee stock purchase plan available.
Requirements
- Understanding of the Life Science Market
- Fluency in German and English; proficiency in French advantageous
- Experience in customer care/sales environment with commercial focus
- Initiative and target-driven work experience
- Ability to track ROI and KPIs
- Excellent IT skills including databases, Office Outlook, Excel, and Word
- Excellent attention to detail, time management, and organizational skills
- Ability to communicate with remote and diverse teams and customers
- Excellent ‘can do’ attitude
- Ability to perform a wide variety of tasks and multi-task efficiently
- Ability to remain calm under pressure and meet deadlines
- Professional demeanour
- Ability to handle complaints and difficult situations
- Comfortable working in a fast-paced environment
- Ability to build strong cross-functional relationships
- Flexible attitude to cover work as required
Tasks
- Develop and nurture existing business
- Drive new instrument service revenue for the Bio-Techne install base in EMEA
- Grow service revenue for the Bio-Techne instrument install base in EMEA
- Maintain open communication with internal and external sales teams
- Generate leads and collaborate with marketing for maximum customer support
- Unlock new business opportunities through existing customers and web chats
- Communicate contract status and service orders to the field team
- Update the SFDC database and log all information accurately
- Identify and manage expiring contract data
- Support new and existing business opportunities through various channels
- Collaborate with marketing, technical, and account managers on projects
- Identify business growth opportunities with the account management team
- Generate service repair quotes and coordinate with customers until PO is received
- Ensure the CRM is always up to date
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Benefits
Competitive Pay
- Competitive wages
- Employee stock purchase plan
Retirement Plans
- Retirement programs
Career Advancement
- Career development
- Promotional opportunities
Mentorship & Coaching
- Mentorship
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
- Culture of caring and belonging
Other Benefits
- Employee resource groups
Social Impact
- Volunteer and charity events
Startup Environment
- Empowerment and innovation
About the Company
Bio-Techne
Industry
Healthcare
Description
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools to treat and prevent disease worldwide.
Not a perfect match?
- ABB AG
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Full-timeOn-siteJuniorDüsseldorf - Donaldson Filtration Deutschland GmbH
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