Description

In this role, you will be the first point of contact for customers, handling inquiries and processing orders across various channels. Your day-to-day responsibilities will involve collaborating with internal teams, managing customer documentation, and ensuring a high-quality service experience.

Requirements

• •Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or technology-related field
• •Experience in a customer-focused role
• •Fluency in written and spoken English and German
• •Strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce
• •Customer-focused mindset and commitment to continuous improvement
• •Strong organizational, administration, and multitasking abilities
• •Excellent communication and interpersonal skills
• •Professional, adaptable, and calm under pressure
• •Passion for learning and advancing a career in customer service

Tasks

• •Serve as the first point of contact for sales inquiries via phone, email, and live chat
• •Process sales orders accurately through e-commerce, email, and telephone
• •Raise customer quotations and proformas, and coordinate stock returns as needed
• •Collaborate with Sales, Accounts, Technical Service, and Marketing teams for seamless service
• •Respond to order queries and manage non-technical complaints with practical solutions
• •Monitor backorders and keep customers updated on delivery status
• •Manage new account processes and maintain accurate customer documentation
• •Update the customer database and ensure all information is logged
• •Follow up on orders to provide excellent after-sales service
• •Develop foundational product knowledge to enhance customer interactions
• •Work independently and collaboratively to uphold high customer service standards
• •Support best practices, efficiency, and continuous improvement within the team

Tools & Technologies

Benefits