Techtronic Industries Central Europe GmbH
Mitarbeiter im Vertriebsinnendienst (Customer Service/Auftragsbearbeitung)(m/w/x)
Full-timeOn-siteJunior
Hilden
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BIBio-Techne GmbH (Germany)
Customer Service Advisor EMEA(m/w/x)
Düsseldorf
Full-timeOn-siteJunior
Nejo AI Summary
Handling sales inquiries and order processing for research tools at a provider for Life Sciences and Clinical Diagnostics. Fluency in English and German, with ERP/CRM platform experience (D365/Salesforce) essential. Employee stock purchase plan, with cross-functional team collaboration.
Requirements
- Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or technology-related field
- Experience in a customer-focused role
- Fluency in written and spoken English and German
- Strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce
- Customer-focused mindset and commitment to continuous improvement
- Strong organizational, administration, and multitasking abilities
- Excellent communication and interpersonal skills
- Professional, adaptable, and calm under pressure
- Passion for learning and advancing a career in customer service
Tasks
- Serve as the first point of contact for sales inquiries via phone, email, and live chat
- Process sales orders accurately through e-commerce, email, and telephone
- Raise customer quotations and proformas, and coordinate stock returns as needed
- Collaborate with Sales, Accounts, Technical Service, and Marketing teams for seamless service
- Respond to order queries and manage non-technical complaints with practical solutions
- Monitor backorders and keep customers updated on delivery status
- Manage new account processes and maintain accurate customer documentation
- Update the customer database and ensure all information is logged
- Follow up on orders to provide excellent after-sales service
- Develop foundational product knowledge to enhance customer interactions
- Work independently and collaboratively to uphold high customer service standards
- Support best practices, efficiency, and continuous improvement within the team
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft D365
- Salesforce
Benefits
Competitive Pay
- Competitive wages
- Employee stock purchase plan
Other Benefits
- Extensive benefits
- Employee resource groups
Retirement Plans
- Retirement programs
Mentorship & Coaching
- Mentorship
Career Advancement
- Promotional opportunities
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
- Culture of caring and belonging
Social Impact
- Volunteer and charity events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne GmbH (Germany) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBio-Techne GmbH (Germany)
Customer Service Advisor EMEA(m/w/x)
Düsseldorf
Full-timeOn-siteJunior
Nejo AI Summary
Handling sales inquiries and order processing for research tools at a provider for Life Sciences and Clinical Diagnostics. Fluency in English and German, with ERP/CRM platform experience (D365/Salesforce) essential. Employee stock purchase plan, with cross-functional team collaboration.
Requirements
- Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or technology-related field
- Experience in a customer-focused role
- Fluency in written and spoken English and German
- Strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce
- Customer-focused mindset and commitment to continuous improvement
- Strong organizational, administration, and multitasking abilities
- Excellent communication and interpersonal skills
- Professional, adaptable, and calm under pressure
- Passion for learning and advancing a career in customer service
Tasks
- Serve as the first point of contact for sales inquiries via phone, email, and live chat
- Process sales orders accurately through e-commerce, email, and telephone
- Raise customer quotations and proformas, and coordinate stock returns as needed
- Collaborate with Sales, Accounts, Technical Service, and Marketing teams for seamless service
- Respond to order queries and manage non-technical complaints with practical solutions
- Monitor backorders and keep customers updated on delivery status
- Manage new account processes and maintain accurate customer documentation
- Update the customer database and ensure all information is logged
- Follow up on orders to provide excellent after-sales service
- Develop foundational product knowledge to enhance customer interactions
- Work independently and collaboratively to uphold high customer service standards
- Support best practices, efficiency, and continuous improvement within the team
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Microsoft D365
- Salesforce
Benefits
Competitive Pay
- Competitive wages
- Employee stock purchase plan
Other Benefits
- Extensive benefits
- Employee resource groups
Retirement Plans
- Retirement programs
Mentorship & Coaching
- Mentorship
Career Advancement
- Promotional opportunities
Learning & Development
- Training and development
- Internship programs
Informal Culture
- International and diverse working environment
- Culture of caring and belonging
Social Impact
- Volunteer and charity events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne GmbH (Germany) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bio-Techne GmbH (Germany)
Industry
Healthcare
Description
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools for disease treatment and prevention.
Not a perfect match?
- Techtronic Industries Central Europe GmbH
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Full-time/Part-timeOn-siteEntry LevelDüsseldorf - Concentrix
Kundenberater medizinische Technik Hotline(m/w/x)
Full-time/Part-timeOn-siteEntry LevelDüsseldorffrom 17.33 / hour - DRTJ Organic Cosmetics GmbH
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