Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Full-timeOn-siteManagement
Monheim am Rhein
New Job?Nejo!
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BI
Bio-TechneScientific Support Manager(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
Description
As a Scientific Support Manager, you will lead a dynamic team across EMEA, ensuring exceptional customer experiences while driving operational excellence. Your role involves managing escalations, maintaining quality standards, and delivering impactful training sessions to enhance customer engagement.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •MSc or PhD in Life Sciences
- •7+ years relevant lab/industry experience
- •3+ years in a leadership role
- •Fluency in German and English
- •Strong knowledge of life science tools
- •Strong coaching and mentoring experience
- •Excellent communication skills
- •Experience in customer-facing or technical support roles
- •Passion for teaching and communicating science
- •Demonstrated 'Customer First' mentality
- •Ability to handle sensitive situations tactfully
- •Proficiency with Microsoft Office and CRM
- •Familiarity with ISO and cGMP guidelines
- •Willingness to travel up to 20%
Education
Master's degree
OR
Doctoral / PhD
Work Experience
7 years
Tasks
- •Lead and mentor the EMEA Scientific Support team
- •Manage team performance through workload oversight and operational metrics
- •Conduct regular performance reviews and coaching
- •Oversee recruitment, onboarding, and staff development
- •Monitor team performance and provide reports to leadership
- •Align departmental budgets and schedules with corporate requirements
- •Manage the EMEA customer escalation process
- •Collaborate with quality, product management, and operations to resolve issues
- •Act as a technical liaison between sales, marketing, and laboratory teams
- •Coordinate activities between Technical Service, Customer Care, and Sales
- •Drive continuous improvement and maintain operational rigor
- •Ensure adherence to quality metrics and compliance standards
- •Oversee Field Notifications, Product Discontinuations, and Change Notifications
- •Support Product Material Review Board and Product Change reviews
- •Approve investigations for product non-conformance
- •Maintain compliance with safety and regulatory standards
- •Oversee demo laboratory and demonstration facilities
- •Support inventory management and equipment maintenance
- •Contribute to strategic planning for support capabilities
- •Design and deliver impactful customer training sessions
- •Host customer visits and seminars
- •Facilitate internal and external product training academies
Tools & Technologies
Microsoft OfficeCRMLIMS
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Competitive wages
- •Employee stock purchase plan
Other Benefits
- •Extensive benefits
- •Employee resource groups
Retirement Plans
- •Retirement programs
Mentorship & Coaching
- •Mentorship
Career Advancement
- •Promotional opportunities
Learning & Development
- •Training and development
- •Internship programs
Informal Culture
- •International and diverse working environment
- •Culture of caring and belonging
Social Impact
- •Volunteer and charity events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BI
Bio-TechneScientific Support Manager(m/w/x)
Düsseldorf
Full-timeOn-siteSenior
New Job?Nejo!
The AI Job Search Engine
Description
As a Scientific Support Manager, you will lead a dynamic team across EMEA, ensuring exceptional customer experiences while driving operational excellence. Your role involves managing escalations, maintaining quality standards, and delivering impactful training sessions to enhance customer engagement.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •MSc or PhD in Life Sciences
- •7+ years relevant lab/industry experience
- •3+ years in a leadership role
- •Fluency in German and English
- •Strong knowledge of life science tools
- •Strong coaching and mentoring experience
- •Excellent communication skills
- •Experience in customer-facing or technical support roles
- •Passion for teaching and communicating science
- •Demonstrated 'Customer First' mentality
- •Ability to handle sensitive situations tactfully
- •Proficiency with Microsoft Office and CRM
- •Familiarity with ISO and cGMP guidelines
- •Willingness to travel up to 20%
Education
Master's degree
OR
Doctoral / PhD
Work Experience
7 years
Tasks
- •Lead and mentor the EMEA Scientific Support team
- •Manage team performance through workload oversight and operational metrics
- •Conduct regular performance reviews and coaching
- •Oversee recruitment, onboarding, and staff development
- •Monitor team performance and provide reports to leadership
- •Align departmental budgets and schedules with corporate requirements
- •Manage the EMEA customer escalation process
- •Collaborate with quality, product management, and operations to resolve issues
- •Act as a technical liaison between sales, marketing, and laboratory teams
- •Coordinate activities between Technical Service, Customer Care, and Sales
- •Drive continuous improvement and maintain operational rigor
- •Ensure adherence to quality metrics and compliance standards
- •Oversee Field Notifications, Product Discontinuations, and Change Notifications
- •Support Product Material Review Board and Product Change reviews
- •Approve investigations for product non-conformance
- •Maintain compliance with safety and regulatory standards
- •Oversee demo laboratory and demonstration facilities
- •Support inventory management and equipment maintenance
- •Contribute to strategic planning for support capabilities
- •Design and deliver impactful customer training sessions
- •Host customer visits and seminars
- •Facilitate internal and external product training academies
Tools & Technologies
Microsoft OfficeCRMLIMS
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Competitive wages
- •Employee stock purchase plan
Other Benefits
- •Extensive benefits
- •Employee resource groups
Retirement Plans
- •Retirement programs
Mentorship & Coaching
- •Mentorship
Career Advancement
- •Promotional opportunities
Learning & Development
- •Training and development
- •Internship programs
Informal Culture
- •International and diverse working environment
- •Culture of caring and belonging
Social Impact
- •Volunteer and charity events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bio-Techne
Industry
Healthcare
Description
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools to treat and prevent disease worldwide.
Not a perfect match?
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