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L'Oréal
5d ago

DACH Consumer Care Manager(m/w/x)

Düsseldorf
Full-timeOn-siteExperienced
AI/ML

Description

You will drive service excellence by managing agency performance and integrating AI tools, ensuring every consumer interaction builds trust and strengthens the company's brand reputation.

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Requirements

  • •Experienced professional with strong internal network
  • •Experience within CPD or Luxe divisions
  • •Service-oriented communication skills
  • •C2 German and fluent English skills
  • •Ability to navigate international interfaces
  • •Highly structured mindset
  • •Focus on optimizing workflows
  • •Comfortable working with tools and systems
  • •Agility in digital landscapes

Work Experience

approx. 1 - 4 years

Tasks

  • •Ensure the agency delivers high-quality, ethical responses
  • •Meet strict KPIs across all service channels
  • •Maintain a professional corporate image
  • •Manage the Book of Processes and service standards
  • •Provide product knowledge and boilerplate texts
  • •Conduct quality calibrations for consistent service
  • •Handle complex escalations and sensitive cases
  • •Collaborate with Legal, Science, and Corporate Communications
  • •Integrate new tools and AI-driven technologies
  • •Optimize service processes through social media channels
  • •Partner with business teams to update knowledge
  • •Provide detailed reports and meaningful consumer insights
  • •Develop 360-degree Voice of the Consumer reporting
  • •Drive internal awareness initiatives for consumer care

Languages

German – Native

English – Business Fluent

Benefits

Job Security

  • •Permanent employment contract
  • •Crisis-resistant market

Competitive Pay

  • •Attractive and competitive remuneration

Bonuses & Incentives

  • •Voluntary profit-sharing scheme

Learning & Development

  • •Personal and professional development
  • •Strong learning curve

Informal Culture

  • •Strong team spirit
  • •Open, cooperative corporate culture

Other Benefits

  • •National and international development perspectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of L'Oréal and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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