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Eastman Chemical
5d ago

Customer Service - Supervisor(m/w/x)

Langenfeld (Rheinland)
Full-timeOn-siteExperienced

Description

You will lead a dedicated team to deliver an effortless customer experience while partnering with commercial units to drive growth through strategic relationship management and digital innovation.

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Requirements

  • •Degree in Supply Chain, Logistics, or Business
  • •Experience in Customer Service or Logistics
  • •Track record of formal or informal leadership
  • •Strong commercial and business acumen
  • •Strong communication and collaboration skills
  • •Strong analytical skills
  • •Cross-cultural expertise
  • •Excellent knowledge of SAP and Salesforce
  • •Fluent English and ideally German
  • •Passion for customer experience and resilience

Education

Bachelor's degree
OR
Master's degree

Work Experience

3 - 5 years

Tasks

  • •Lead and develop customer service representatives
  • •Advocate for customer service across functional teams
  • •Ensure compliance with safety and trade guidelines
  • •Collaborate with global peers to improve practices
  • •Manage regional customer satisfaction and strategic deliverables
  • •Partner with commercial teams on customer discovery calls
  • •Translate business strategies into actionable team goals
  • •Coach team members for professional growth
  • •Utilize performance indicators to enhance order-to-cash processes
  • •Drive adoption of digital tools and new capabilities
  • •Leverage best practices with the Center of Excellence
  • •Make data-driven decisions using systematic fact reviews
  • •Represent the department in leadership and routine meetings
  • •Foster an inclusive and diverse team environment
  • •Attract and retain talent to support innovation
  • •Lead and support specialized customer service projects
  • •Monitor external trends to inform service strategies

Tools & Technologies

SAPMS OfficeSalesforce.comCRM

Languages

English – Business Fluent

German – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eastman Chemical and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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