Nordson Packaging
Supervisor, Inside Sales(m/w/x)
Full-timeOn-siteExperienced
Erkrath
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ECEcolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Monheim am Rhein
Full-timeOn-siteManagement
Nejo AI Summary
Guiding customer service agents on inquiries for water, hygiene, and infection prevention products. Minimum 5 years customer service, proven team management, and advanced product knowledge required. Global work context.
Requirements
- Proven team management experience
- Minimum 5 years of experience in customer service
- Knowledge of personnel management
- Advanced knowledge of product or service
- Entrepreneurial thinking and action; results-oriented work style; strong sales and service orientation
- Excellent knowledge of SAP/SD module
- Advanced MS Office skills
- English and German C1 level
- Degree in Supply Chain / Chemicals or a science related discipline
Tasks
- Provide support and training to Customer Service Agents
- Monitor performance and identify areas for improvement
- Create and modify training programs
- Offer reporting and analysis support to the Senior Supervisor
- Clarify information for customers regarding services, products, pricing, and billing
- Respond to technical inquiries and complaints about products or services
- Recommend and implement changes to systems and procedures
- Oversee Customer Service operations to ensure effective handling of claims and complaints
- Understand sales initiatives and distribution methods of supported divisions
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SAP/SD
- MS Office
Benefits
Purpose-Driven Work
- Opportunity to make an impact
Social Impact
- Supportive organization
Diverse Work
- Diverse perspectives and ideas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ecolab Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ECEcolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Monheim am Rhein
Full-timeOn-siteManagement
Nejo AI Summary
Guiding customer service agents on inquiries for water, hygiene, and infection prevention products. Minimum 5 years customer service, proven team management, and advanced product knowledge required. Global work context.
Requirements
- Proven team management experience
- Minimum 5 years of experience in customer service
- Knowledge of personnel management
- Advanced knowledge of product or service
- Entrepreneurial thinking and action; results-oriented work style; strong sales and service orientation
- Excellent knowledge of SAP/SD module
- Advanced MS Office skills
- English and German C1 level
- Degree in Supply Chain / Chemicals or a science related discipline
Tasks
- Provide support and training to Customer Service Agents
- Monitor performance and identify areas for improvement
- Create and modify training programs
- Offer reporting and analysis support to the Senior Supervisor
- Clarify information for customers regarding services, products, pricing, and billing
- Respond to technical inquiries and complaints about products or services
- Recommend and implement changes to systems and procedures
- Oversee Customer Service operations to ensure effective handling of claims and complaints
- Understand sales initiatives and distribution methods of supported divisions
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SAP/SD
- MS Office
Benefits
Purpose-Driven Work
- Opportunity to make an impact
Social Impact
- Supportive organization
Diverse Work
- Diverse perspectives and ideas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ecolab Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ecolab Deutschland GmbH
Industry
Other
Description
Das Unternehmen ist der weltweit führende Anbieter von Technologien und Dienstleistungen in den Bereichen Wasser, Hygiene und Infektionsprävention.
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