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EC
Ecolab Deutschland GmbH
3mo ago

Associate Customer Service Supervisor(m/w/x)

Monheim am Rhein
Full-timeOn-siteManagement

Description

As an Associate Customer Service Supervisor, you will lead and train a team while ensuring exceptional service for customers. Your role involves monitoring performance, addressing inquiries, and implementing improvements to enhance customer satisfaction.

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Requirements

  • •Proven team management experience
  • •Minimum 5 years of experience in customer service
  • •Knowledge of personnel management
  • •Advanced knowledge of product or service
  • •Entrepreneurial thinking and action; results-oriented work style; strong sales and service orientation
  • •Excellent knowledge of SAP/SD module
  • •Advanced MS Office skills
  • •English and German C1 level
  • •Degree in Supply Chain / Chemicals or a science related discipline

Education

Bachelor's degree

Work Experience

5 years

Tasks

  • •Provide support and training to Customer Service Agents
  • •Monitor performance and identify areas for improvement
  • •Create and modify training programs
  • •Offer reporting and analysis support to the Senior Supervisor
  • •Clarify information for customers regarding services, products, pricing, and billing
  • •Respond to technical inquiries and complaints about products or services
  • •Recommend and implement changes to systems and procedures
  • •Oversee Customer Service operations to ensure effective handling of claims and complaints
  • •Understand sales initiatives and distribution methods of supported divisions

Tools & Technologies

SAP/SDMS Office

Languages

German – Business Fluent

English – Business Fluent

Benefits

Purpose-Driven Work

  • •Opportunity to make an impact

Social Impact

  • •Supportive organization

Diverse Work

  • •Diverse perspectives and ideas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ecolab Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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