Insider One
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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INInsider One
Product Support Consultant - German Speaker(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting technical issues for SaaS marketing platform partners. Strong German and English communication skills required. Shareowner system, industry-shaping role.
Requirements
- University degree in Business, Marketing, Engineering, or related fields
- Experience supporting technical product in SaaS, or MIS/Software Development teams
- Strong written communication in English and German
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and relationship building with customers (executive level)
- Solid oral and written communication abilities, energetic phone skills, and listening skills
- Self-motivated and tech-savvy, seeking new solutions for client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills, keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Tasks
- Support seamless partner experiences
- Troubleshoot technical issues
- Resolve partner requests
- Review and address partner queries
- Find creative solutions for partner needs
- Help partners overcome technical challenges
- Expand partner use of the Insider platform
- Advocate for partners by sharing feedback
- Contribute to product improvements
- Meet SLAs for response and resolution times
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- SaaS
- HTML
- CSS
Benefits
Competitive Pay
- Competitive compensation packages
- Shareowner system
Startup Environment
- Access to limitless global network
Other Benefits
- Industry shaping the future of customer experiences
Learning & Development
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events
- Team activities
Informal Culture
- No dress code
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INInsider One
Product Support Consultant - German Speaker(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Troubleshooting technical issues for SaaS marketing platform partners. Strong German and English communication skills required. Shareowner system, industry-shaping role.
Requirements
- University degree in Business, Marketing, Engineering, or related fields
- Experience supporting technical product in SaaS, or MIS/Software Development teams
- Strong written communication in English and German
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Problem-solving skills with positive attitude and helpfulness
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages (plus)
- Collaboration and relationship building with customers (executive level)
- Solid oral and written communication abilities, energetic phone skills, and listening skills
- Self-motivated and tech-savvy, seeking new solutions for client relationships
- Caring for clients and ensuring they feel at home with products and assistance
- Superior project and time management skills, keen eye for detail (plus)
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Ability and flexibility to work in fast-paced startup environment
- Solid understanding of basic web concepts and digital marketing
Tasks
- Support seamless partner experiences
- Troubleshoot technical issues
- Resolve partner requests
- Review and address partner queries
- Find creative solutions for partner needs
- Help partners overcome technical challenges
- Expand partner use of the Insider platform
- Advocate for partners by sharing feedback
- Contribute to product improvements
- Meet SLAs for response and resolution times
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- SaaS
- HTML
- CSS
Benefits
Competitive Pay
- Competitive compensation packages
- Shareowner system
Startup Environment
- Access to limitless global network
Other Benefits
- Industry shaping the future of customer experiences
Learning & Development
- Hard and soft skills training
- Weekly Sales University training
- Access to Udemy business plan
- Opportunity to deliver training and workshops
Team Events
- Team activities
Informal Culture
- No dress code
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Insider One
Industry
IT
Description
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Not a perfect match?
- Insider One
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
Product Support Specialist - EMEA(m/w/x)
Full-timeRemoteExperiencedBerlinfrom 21,000 - 31,000 / year - Insider One
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Leapsome
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin