Kranus Health GmbH
Patient Success & Care Manager(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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EUEucalyptus
Patient Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Onboarding patients and resolving support tickets for a digital healthcare provider. Bilingual German and English fluency required. Equity for all employees, annual learning budgets.
Requirements
- Bi-lingual German and English speaker and writer
- 1-2 years customer support, hospitality, sales, or customer facing experience
- Strong desire to learn and progress career
- Ability to work in a fast-paced environment
- German fluent speaking and writing
- English speaking and writing minimum B2
- Strong written and verbal communication skills
- Ability to adapt tone of voice for customer interaction
- Empathy
- Reliability
- Caring nature
- Strong problem-solving skills
- Computer skills
- CX software experience
- Drawn to fast-paced working environments
- Strong bias to action
- Ability to take initiative
- Fast learner
- Independent problem solver
- Previous startup experience (bonus)
Tasks
- Onboard new patients
- Resolve patient tickets proactively
- Make outbound calls to patients
- Collaborate with internal care teams
- Work with operational partners
- Inform patients about their orders
- Ensure timely and convenient order delivery
- Monitor patient sentiment
- Share patient pain points
- Escalate issues
- Fix bugs
- Improve products and services
- Support process documentation
- Implement process documentation
- Maintain process documentation
- Adapt to changing needs
- Take on new responsibilities
- Handle ad-hoc tasks
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Fluent
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
More Vacation Days
- 3 days of professional development leave
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere per year
Flexible Working
- Hybrid work
Modern Office
- Energising office
Team Events
- Regular socials
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EUEucalyptus
Patient Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Onboarding patients and resolving support tickets for a digital healthcare provider. Bilingual German and English fluency required. Equity for all employees, annual learning budgets.
Requirements
- Bi-lingual German and English speaker and writer
- 1-2 years customer support, hospitality, sales, or customer facing experience
- Strong desire to learn and progress career
- Ability to work in a fast-paced environment
- German fluent speaking and writing
- English speaking and writing minimum B2
- Strong written and verbal communication skills
- Ability to adapt tone of voice for customer interaction
- Empathy
- Reliability
- Caring nature
- Strong problem-solving skills
- Computer skills
- CX software experience
- Drawn to fast-paced working environments
- Strong bias to action
- Ability to take initiative
- Fast learner
- Independent problem solver
- Previous startup experience (bonus)
Tasks
- Onboard new patients
- Resolve patient tickets proactively
- Make outbound calls to patients
- Collaborate with internal care teams
- Work with operational partners
- Inform patients about their orders
- Ensure timely and convenient order delivery
- Monitor patient sentiment
- Share patient pain points
- Escalate issues
- Fix bugs
- Improve products and services
- Support process documentation
- Implement process documentation
- Maintain process documentation
- Adapt to changing needs
- Take on new responsibilities
- Handle ad-hoc tasks
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Fluent
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
More Vacation Days
- 3 days of professional development leave
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere per year
Flexible Working
- Hybrid work
Modern Office
- Energising office
Team Events
- Regular socials
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Eucalyptus
Industry
Healthcare
Description
The company is behind Juniper, a leading weight management program combining medication with tailored nutrition and exercise support.
Not a perfect match?
- Kranus Health GmbH
Patient Success & Care Manager(m/w/x)
Full-timeWith HomeofficeJuniorBerlin - Kranus Health GmbH
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Product Support & Operations Specialist(m/w/x)
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Full-timeWith HomeofficeExperiencedBerlin