Becton, Dickinson and Company
Partner Management Training Specialist(m/w/x)
Full-time/Part-timeOn-siteJunior
Kelberg
from 69,000 / year
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BDBD Rowa Germany GmbH
Partner Management Support Expert(m/w/x)
Kelberg
from 87,375 / year
Full-time, Part-timeOn-siteExperienced
Nejo AI Summary
Liaising between BPO, MMS GCS, and other departments to resolve product/process issues in medical technology. Deep understanding of Service Desk processes and CRM/ERP systems required. Global partner coordination, cross-departmental issue resolution.
Requirements
- Technical education or equivalent qualification
- Deep understanding of Service Desk processes
- Experience in Service Desk organization
- Strong knowledge of CRM/ERP systems
- Excellent communication and collaboration skills
- Fluency in English
- German, Dutch, Spanish, Italian, or French
- Leadership, problem-solving, and customer orientation
- Experience with Lean and Agile methodologies
- Continuous improvement mindset
- Autonomy, professionalism, and results-driven attitude
Tasks
- Liaise between BPO, MMS GCS, and other departments
- Identify and resolve product or process performance issues
- Monitor BPO performance against SLAs
- Implement contingency plans for service deviations
- Maintain and update BD strategy with partners
- Coordinate resolution of technical service disruptions
- Escalate unresolved issues to management or specialists
- Ensure transparent communication during escalations
- Implement process improvements in Service Desk operations
- Prepare reports on supplier performance and metrics
- Provide training and support to BPO staff
- Manage documentation and knowledge sharing
- Ensure high-quality service for the company's customers
- Act as primary contact for the external hotline
- Enforce support processes and ticket handling standards
- Monitor operational KPIs and service quality
- Track corrective actions for performance deviations
- Gather data for operational escalations
- Involve internal Level 3 teams for complex issues
- Organize regular operational meetings and process updates
- Analyze ticket trends and customer feedback
- Identify recurring issues and process gaps
- Facilitate improvement initiatives using a Lean mindset
- Support root cause analysis for service optimization
- Document the effectiveness of improvement measures
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Basic
- Dutch – Basic
- Spanish – Basic
- Italian – Basic
- French – Basic
Tools & Technologies
- CRM
- ERP
- Salesforce
- ServiceMax
- Microsoft Dynamics
- Lean
- Agile
Benefits
Bonuses & Incentives
- Rewards and recognition opportunities
Competitive Pay
- Competitive compensation package
Career Advancement
- Talent mobility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BD Rowa Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- BD Rowa Germany GmbH
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Full-timeOn-siteExperiencedKelbergfrom 87,375 / year - 0727 BD Rowa Germany GmbH
HR Business Partner(m/w/x)
Full-timeOn-siteExperiencedKelbergfrom 97,400 / year - 0727 BD Rowa Germany GmbH
Procurement Manager(m/w/x)
Full-time/Part-timeOn-siteExperiencedKelbergfrom 126,700 / year - Becton, Dickinson and Company
Marketing Manager Pharmacy Automation Retail CEE(m/w/x)
Full-time/Part-timeOn-siteManagementKelberg, Frankfurt am Main
BDBD Rowa Germany GmbH
Partner Management Support Expert(m/w/x)
Kelberg
from 87,375 / year
Full-time, Part-timeOn-siteExperienced
Nejo AI Summary
Liaising between BPO, MMS GCS, and other departments to resolve product/process issues in medical technology. Deep understanding of Service Desk processes and CRM/ERP systems required. Global partner coordination, cross-departmental issue resolution.
Requirements
- Technical education or equivalent qualification
- Deep understanding of Service Desk processes
- Experience in Service Desk organization
- Strong knowledge of CRM/ERP systems
- Excellent communication and collaboration skills
- Fluency in English
- German, Dutch, Spanish, Italian, or French
- Leadership, problem-solving, and customer orientation
- Experience with Lean and Agile methodologies
- Continuous improvement mindset
- Autonomy, professionalism, and results-driven attitude
Tasks
- Liaise between BPO, MMS GCS, and other departments
- Identify and resolve product or process performance issues
- Monitor BPO performance against SLAs
- Implement contingency plans for service deviations
- Maintain and update BD strategy with partners
- Coordinate resolution of technical service disruptions
- Escalate unresolved issues to management or specialists
- Ensure transparent communication during escalations
- Implement process improvements in Service Desk operations
- Prepare reports on supplier performance and metrics
- Provide training and support to BPO staff
- Manage documentation and knowledge sharing
- Ensure high-quality service for the company's customers
- Act as primary contact for the external hotline
- Enforce support processes and ticket handling standards
- Monitor operational KPIs and service quality
- Track corrective actions for performance deviations
- Gather data for operational escalations
- Involve internal Level 3 teams for complex issues
- Organize regular operational meetings and process updates
- Analyze ticket trends and customer feedback
- Identify recurring issues and process gaps
- Facilitate improvement initiatives using a Lean mindset
- Support root cause analysis for service optimization
- Document the effectiveness of improvement measures
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Basic
- Dutch – Basic
- Spanish – Basic
- Italian – Basic
- French – Basic
Tools & Technologies
- CRM
- ERP
- Salesforce
- ServiceMax
- Microsoft Dynamics
- Lean
- Agile
Benefits
Bonuses & Incentives
- Rewards and recognition opportunities
Competitive Pay
- Competitive compensation package
Career Advancement
- Talent mobility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BD Rowa Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
BD Rowa Germany GmbH
Industry
Healthcare
Description
Das Unternehmen ist eines der größten globalen Medizintechnologie-Unternehmen, das sich für ein nachhaltig robustes Gesundheitswesen engagiert.
Not a perfect match?
- Becton, Dickinson and Company
Partner Management Training Specialist(m/w/x)
Full-time/Part-timeOn-siteJuniorKelbergfrom 69,000 / year - BD Rowa Germany GmbH
Quality Engineer, Software(m/w/x)
Full-timeOn-siteExperiencedKelbergfrom 87,375 / year - 0727 BD Rowa Germany GmbH
HR Business Partner(m/w/x)
Full-timeOn-siteExperiencedKelbergfrom 97,400 / year - 0727 BD Rowa Germany GmbH
Procurement Manager(m/w/x)
Full-time/Part-timeOn-siteExperiencedKelbergfrom 126,700 / year - Becton, Dickinson and Company
Marketing Manager Pharmacy Automation Retail CEE(m/w/x)
Full-time/Part-timeOn-siteManagementKelberg, Frankfurt am Main