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yoummday
3mo ago

Operations Manager (m/w/d)(m/w/x)

München
Full-timeWith Home OfficeManagement
AI/ML

Description

You manage client relationships and project execution, empowering team leads while analyzing KPIs to drive improvements. Your role involves coordinating with stakeholders to ensure smooth operations and enhance customer satisfaction.

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Requirements

  • •Abgeschlossene Ausbildung
  • •Führungs- oder Projektmanagementerfahrung
  • •Kenntnis der Bedürfnisse von Auftraggebern
  • •Kenntnis der Bedürfnisse von Call Center Agents
  • •Kommunikationsprofi in deutscher Sprache
  • •Motivationsfähigkeit auch remote
  • •Hoher Anspruch an Qualität
  • •Gewissenhaftes und strukturiertes Arbeiten
  • •Souveränes und selbstbewusstes Auftreten
  • •Arbeiten in crossfunktionalen Teams
  • •Erfahrung im Sales-Coaching ist ein Plus
  • •Fließendes Deutsch
  • •Komfortable Kommunikation in Englisch

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the primary contact for clients.
  • •Implement client requirements into processes.
  • •Ensure high-quality execution with team leads.
  • •Empower team leads to act independently.
  • •Motivate remote customer care teams for peak performance.
  • •Analyze project KPIs to identify improvements.
  • •Drive timely optimizations based on analysis.
  • •Coordinate internal and external stakeholders.
  • •Ensure seamless processes and positive outcomes.
  • •Proactively implement process improvements.

Languages

German – Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •30 days vacation

Additional Allowances

  • •Job lunch allowance (€69/month)
  • •"Givve" card (€50/month)

Corporate Discounts

  • •Discounts via "Corporate Benefits"

Company Bike

  • •JobRad leasing option

Retirement Plans

  • •Retirement savings contributions (bAV & VL)

Team Events

  • •Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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