yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperienced
Berlin, München, Halle (Saale)
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YOyoummday
Operations Manager (m/w/d)(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Operations management at a SaaS platform for freelance call center agents, empowering remote customer care teams. Leadership or project management experience and fluent German communication skills required. 30 days vacation, monthly lunch allowance, and JobRad leasing.
Requirements
- Abgeschlossene Ausbildung
- Führungs- oder Projektmanagementerfahrung
- Kenntnis der Bedürfnisse von Auftraggebern
- Kenntnis der Bedürfnisse von Call Center Agents
- Kommunikationsprofi in deutscher Sprache
- Motivationsfähigkeit auch remote
- Hoher Anspruch an Qualität
- Gewissenhaftes und strukturiertes Arbeiten
- Souveränes und selbstbewusstes Auftreten
- Arbeiten in crossfunktionalen Teams
- Erfahrung im Sales-Coaching ist ein Plus
- Fließendes Deutsch
- Komfortable Kommunikation in Englisch
Tasks
- Serve as the primary contact for clients.
- Implement client requirements into processes.
- Ensure high-quality execution with team leads.
- Empower team leads to act independently.
- Motivate remote customer care teams for peak performance.
- Analyze project KPIs to identify improvements.
- Drive timely optimizations based on analysis.
- Coordinate internal and external stakeholders.
- Ensure seamless processes and positive outcomes.
- Proactively implement process improvements.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days vacation
Additional Allowances
- Job lunch allowance (€69/month)
- "Givve" card (€50/month)
Corporate Discounts
- Discounts via "Corporate Benefits"
Company Bike
- JobRad leasing option
Retirement Plans
- Retirement savings contributions (bAV & VL)
Team Events
- Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- dean&david
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YOyoummday
Operations Manager (m/w/d)(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
Nejo AI Summary
Operations management at a SaaS platform for freelance call center agents, empowering remote customer care teams. Leadership or project management experience and fluent German communication skills required. 30 days vacation, monthly lunch allowance, and JobRad leasing.
Requirements
- Abgeschlossene Ausbildung
- Führungs- oder Projektmanagementerfahrung
- Kenntnis der Bedürfnisse von Auftraggebern
- Kenntnis der Bedürfnisse von Call Center Agents
- Kommunikationsprofi in deutscher Sprache
- Motivationsfähigkeit auch remote
- Hoher Anspruch an Qualität
- Gewissenhaftes und strukturiertes Arbeiten
- Souveränes und selbstbewusstes Auftreten
- Arbeiten in crossfunktionalen Teams
- Erfahrung im Sales-Coaching ist ein Plus
- Fließendes Deutsch
- Komfortable Kommunikation in Englisch
Tasks
- Serve as the primary contact for clients.
- Implement client requirements into processes.
- Ensure high-quality execution with team leads.
- Empower team leads to act independently.
- Motivate remote customer care teams for peak performance.
- Analyze project KPIs to identify improvements.
- Drive timely optimizations based on analysis.
- Coordinate internal and external stakeholders.
- Ensure seamless processes and positive outcomes.
- Proactively implement process improvements.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 30 days vacation
Additional Allowances
- Job lunch allowance (€69/month)
- "Givve" card (€50/month)
Corporate Discounts
- Discounts via "Corporate Benefits"
Company Bike
- JobRad leasing option
Retirement Plans
- Retirement savings contributions (bAV & VL)
Team Events
- Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
yoummday
Industry
IT
Description
yoummday is a profitable scale-up offering long-term prospects and a disruptive business model. It is an innovative SaaS platform connecting companies with freelance call center agents.
Not a perfect match?
- yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, München, Halle (Saale) - dean&david
Operations Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Fidelity Information Services GmbH
Client Services Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen, Frankfurt am Main, Nürnberg - Hiscox SA
Call Center Manager:in – Sales Performance & Prozessoptimierung(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - VoiceLine
Project Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen