yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperienced
Berlin, München, Halle (Saale)
New Job?Nejo!
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YO
yoummdayOperations Manager (m/w/d)(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
Description
You manage client relationships and project execution, empowering team leads while analyzing KPIs to drive improvements. Your role involves coordinating with stakeholders to ensure smooth operations and enhance customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Abgeschlossene Ausbildung
- •Führungs- oder Projektmanagementerfahrung
- •Kenntnis der Bedürfnisse von Auftraggebern
- •Kenntnis der Bedürfnisse von Call Center Agents
- •Kommunikationsprofi in deutscher Sprache
- •Motivationsfähigkeit auch remote
- •Hoher Anspruch an Qualität
- •Gewissenhaftes und strukturiertes Arbeiten
- •Souveränes und selbstbewusstes Auftreten
- •Arbeiten in crossfunktionalen Teams
- •Erfahrung im Sales-Coaching ist ein Plus
- •Fließendes Deutsch
- •Komfortable Kommunikation in Englisch
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the primary contact for clients.
- •Implement client requirements into processes.
- •Ensure high-quality execution with team leads.
- •Empower team leads to act independently.
- •Motivate remote customer care teams for peak performance.
- •Analyze project KPIs to identify improvements.
- •Drive timely optimizations based on analysis.
- •Coordinate internal and external stakeholders.
- •Ensure seamless processes and positive outcomes.
- •Proactively implement process improvements.
Languages
German – Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days vacation
Additional Allowances
- •Job lunch allowance (€69/month)
- •"Givve" card (€50/month)
Corporate Discounts
- •Discounts via "Corporate Benefits"
Company Bike
- •JobRad leasing option
Retirement Plans
- •Retirement savings contributions (bAV & VL)
Team Events
- •Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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YO
yoummdayOperations Manager (m/w/d)(m/w/x)
München
Full-timeWith Home OfficeManagement
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You manage client relationships and project execution, empowering team leads while analyzing KPIs to drive improvements. Your role involves coordinating with stakeholders to ensure smooth operations and enhance customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Abgeschlossene Ausbildung
- •Führungs- oder Projektmanagementerfahrung
- •Kenntnis der Bedürfnisse von Auftraggebern
- •Kenntnis der Bedürfnisse von Call Center Agents
- •Kommunikationsprofi in deutscher Sprache
- •Motivationsfähigkeit auch remote
- •Hoher Anspruch an Qualität
- •Gewissenhaftes und strukturiertes Arbeiten
- •Souveränes und selbstbewusstes Auftreten
- •Arbeiten in crossfunktionalen Teams
- •Erfahrung im Sales-Coaching ist ein Plus
- •Fließendes Deutsch
- •Komfortable Kommunikation in Englisch
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the primary contact for clients.
- •Implement client requirements into processes.
- •Ensure high-quality execution with team leads.
- •Empower team leads to act independently.
- •Motivate remote customer care teams for peak performance.
- •Analyze project KPIs to identify improvements.
- •Drive timely optimizations based on analysis.
- •Coordinate internal and external stakeholders.
- •Ensure seamless processes and positive outcomes.
- •Proactively implement process improvements.
Languages
German – Fluent
English – Business Fluent
Benefits
More Vacation Days
- •30 days vacation
Additional Allowances
- •Job lunch allowance (€69/month)
- •"Givve" card (€50/month)
Corporate Discounts
- •Discounts via "Corporate Benefits"
Company Bike
- •JobRad leasing option
Retirement Plans
- •Retirement savings contributions (bAV & VL)
Team Events
- •Amazing team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of yoummday and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
yoummday
Industry
IT
Description
yoummday is a profitable scale-up offering long-term prospects and a disruptive business model. It is an innovative SaaS platform connecting companies with freelance call center agents.
Not a perfect match?
- yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperiencedBerlin, München, Halle (Saale) - Fidelity Information Services GmbH
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Full-timeWith HomeofficeExperiencedMünchen, Frankfurt am Main, Nürnberg - dean&david
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Full-timeWith HomeofficeExperiencedMünchen - JUNE GmbH
Customer Success Manager - Operations(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Hiscox SA
Call Center Manager:in – Sales Performance & Prozessoptimierung(m/w/x)
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