Description

You manage IT services and monitor systems to ensure operational efficiency. Your role includes troubleshooting incidents, performing maintenance, and supporting projects while promoting continuous learning and improvement.

Requirements

• •Basic understanding of Pulse Secure SSL VPN
• •Basic understanding of Virtual Juniper
• •Basic understanding of Palo Alto
• •Basic understanding of Fortinet Firewalls
• •Basic understanding of Cisco Nexus switches
• •Basic understanding of ASr and ISr routers
• •Basic understanding of Cisco ACS
• •Basic understanding of ISE
• •Basic understanding of Meraki switches
• •Basic understanding of BGP
• •Basic understanding of OSPF
• •Basic understanding of EIGrP
• •Highly disciplined in handling tickets
• •Act promptly as per defined Sop’s
• •Resolve tickets using Knowledge articles
• •Good understanding of ITSM tools
• •Good understanding of ITSM processes
• •Strong planning skills
• •Considering possible changes and circumstances
• •A strong work ethic
• •Capacity to put in longer hours
• •Adaptability to changing environments
• •Client-focused approach
• •Creating positive client experiences
• •Aptitude to communicate across cultures
• •Excellent active listening skills
• •Confirming understanding and seeking information
• •Positive outlook under pressure
• •Resilience under pressure
• •Bachelor’s degree in information technology
• •Equivalent experience

Tasks

• •Provide managed services for IT infrastructure.
• •Monitor client systems and catch errors promptly.
• •Investigate incidents and determine root causes.
• •Offer support via phone, ITSM ticket, or chat.
• •Execute maintenance tasks like patching and configuration.
• •Ensure smooth shift handovers for service continuity.
• •Identify optimization opportunities for incident reduction.
• •Support project work and disaster recovery tests.
• •Resolve incidents and requests efficiently, escalating as needed.
• •Update knowledge and share insights for improvement.

Tools & Technologies