NTT Germany
Onsite Network Engineer (L1)(m/w/x)
Full-timeOn-siteJunior
München
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Second-line support for medium complexity incidents across Pulse Secure, Palo Alto, Fortinet, Cisco Nexus at a tech services provider. Proficiency with these network security and infrastructure tools required. Focus on proactive monitoring within complex network security environments.
Requirements
- Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls
- Technical certification in relevant technologies
- Strong planning skills
- Adaptability and resilience
- Effective communication across cultures
- Proficiency in active listening and client-centric communication
- Positive outlook and ability to work under pressure
- Client-first attitude
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
Tasks
- Review client requests and tickets
- Resolve technical issues efficiently
- Provide second-line support for medium complexity incidents
- Monitor work queues proactively
- Execute operational tasks
- Update tickets with actions taken
- Identify and log issues before escalation
- Communicate with teams and clients for support
- Ensure clear risk identification and mitigation for changes
- Highlight key tickets during shift handover
- Escalate tickets to Centres of Excellence when necessary
- Collaborate with automation teams to optimize efforts
- Coach Service Desk and L1 teams in technical and behavioral skills
- Establish monitoring for client infrastructure
- Lead initial client escalations for operational issues
- Log change requests and execute approved maintenance activities
- Audit incident and request tickets for quality
- Drive trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Pulse Secure SSL VPN
- Palo Alto
- Fortinet
- Cisco Nexus switches
- Cisco routers
- Cisco firewalls
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT Germany and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Second-line support for medium complexity incidents across Pulse Secure, Palo Alto, Fortinet, Cisco Nexus at a tech services provider. Proficiency with these network security and infrastructure tools required. Focus on proactive monitoring within complex network security environments.
Requirements
- Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls
- Technical certification in relevant technologies
- Strong planning skills
- Adaptability and resilience
- Effective communication across cultures
- Proficiency in active listening and client-centric communication
- Positive outlook and ability to work under pressure
- Client-first attitude
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
Tasks
- Review client requests and tickets
- Resolve technical issues efficiently
- Provide second-line support for medium complexity incidents
- Monitor work queues proactively
- Execute operational tasks
- Update tickets with actions taken
- Identify and log issues before escalation
- Communicate with teams and clients for support
- Ensure clear risk identification and mitigation for changes
- Highlight key tickets during shift handover
- Escalate tickets to Centres of Excellence when necessary
- Collaborate with automation teams to optimize efforts
- Coach Service Desk and L1 teams in technical and behavioral skills
- Establish monitoring for client infrastructure
- Lead initial client escalations for operational issues
- Log change requests and execute approved maintenance activities
- Audit incident and request tickets for quality
- Drive trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Pulse Secure SSL VPN
- Palo Alto
- Fortinet
- Cisco Nexus switches
- Cisco routers
- Cisco firewalls
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT Germany and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT Germany
Industry
IT
Description
The company is renowned for its technical excellence and leading innovations, committed to diversity and inclusion.
Not a perfect match?
- NTT Germany
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Full-timeOn-siteExperiencedMünchen