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DEdeeploi GmbH

IT Support Specialist 2nd Level - Networking(m/w/x)

München
Full-timeOn-siteExperienced

Troubleshooting network architecture and cloud connectivity for an all-in-one IT platform. Hands-on experience with Cisco, Fortinet, or Ubiquiti networking hardware required. Public transportation ticket and Urban Sports Club membership.

Requirements

  • Apprenticeship as an IT specialist for system administration or advancement to a system administrator role through professional development
  • Practical experience in managing MDM systems, configuring and troubleshooting device connectivity, VPN profiles, and ZTNA policies
  • Hands-on experience with networking hardware and services from vendors like Cisco, Fortinet, or Ubiquiti
  • Familiarity with configuring and managing cloud-based networks, including DNS, DHCP, LAN/WAN, routing, security gateway policies, and Wi-Fi optimization
  • Strong proficiency in English
  • Empathy, patience, clarity, and a service-oriented approach when engaging with customers
  • Hands-on mentality and ability to shape and improve infrastructure

Tasks

  • Act as the primary point of contact for customers and 1st level support team
  • Handle inquiries related to networking, connectivity, and infrastructure
  • Provide technical support for complex customer issues
  • Emphasize network architecture, cloud connectivity, and performance optimization
  • Respond to customer inquiries with a solution-oriented approach
  • Focus on network stability and secure configurations
  • Optimize cloud-based communication flows
  • Design and implement secure network architectures
  • Include LAN/WLAN, site-to-site VPNs, and cloud integrations (AWS VPC, Azure VNet)
  • Support the IT Ops team in enhancing support processes
  • Automate network monitoring, device onboarding, and connectivity diagnostics

Work Experience

  • 2 - 5 years

Education

  • Vocational certification

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • MDM systems
  • Cisco
  • Fortinet
  • Ubiquiti

Benefits

Competitive Pay

  • Attractive compensation package

Public Transport Subsidies

  • Public transportation ticket

Healthcare & Fitness

  • Urban Sports Club

Corporate Discounts

  • Corporate Benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deeploi GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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