Description

In this role, you will be the go-to expert for security issues, tackling complex incidents and providing technical support. Your day-to-day responsibilities will include conducting audits, guiding customers on best practices, and collaborating with the IT Ops team to streamline processes.

Requirements

• •Apprenticeship as IT specialist for system administration or system administrator through professional development with interest or experience in IT security
• •Practical experience using MDM systems to enforce security policies, application controls, and conditional access rules
• •Hands-on exposure to security operations centers (SOC), endpoint protection (EDR/XDR), identity & access management (IAM), and/or compliance frameworks (ISO 27001, BSI Grundschutz)
• •Deep understanding of hardening and securing Windows operating system with security frameworks STIGs, Microsoft 365, and/or Google Workspace
• •Proficiency in English (C1)
• •Enjoyment of working with diverse customer groups, patience, and strong security-first service approach
• •Hands-on, solution-oriented work style with high sense of responsibility regarding security matters

Tasks

• •Act as the primary security escalation point for customers and 1st level support
• •Handle complex security incidents and inquiries
• •Provide technical support for machine-learning–based security solutions
• •Solve complex problems for customers
• •Respond to customer inquiries with solution-oriented assistance
• •Assist with primarily cloud-based technologies
• •Conduct security audits and compliance checks for Microsoft 365 and Google Workspace
• •Guide customers on implementing security best practices
• •Support the IT Ops team in enhancing support processes
• •Automate support processes

Tools & Technologies

Benefits