Plan A
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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PLPlanet
Manager, Customer Success EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Leading a team of CSMs for satellite data adoption in European public sector. 4+ years CS/AM experience and 2+ years leadership required. Company-wide days off, employee wellness program.
Requirements
- 4+ years relevant work experience in Customer Success or Account Management
- 2+ years supervisory or leadership experience
- Bachelor’s degree in relevant field
- Knowledge of civil government accounts requirements, procurement cycles, and roadmaps
- Understanding of European procurement frameworks and intergovernmental organizations
- Ability to build and maintain relationships with executive-level stakeholders
- Knowledge of customer success methodologies and best practices for high-touch engagement
- Ability to communicate and synthesize complex technical concepts for diverse audiences in English
- Ability to lead multicultural team and manage stakeholders across time zones, languages, and business etiquettes
- Prior experience in Earth Observation, GIS, or public policy
- Proficiency in CRM and CS tools (e.g., Salesforce, Gainsight, Zendesk)
- Ability to translate customer data into actionable insights
- Experience leading organizational change management in large, complex government entities
- Professional-level fluency in German or other European languages
- Experience leveraging AI technologies for team efficiencies and automated insights from geospatial data
- Knowledge of European Space Ecosystems (Copernicus, ESA, commercial data)
- Ability to access U.S. and German/EU export-controlled information without additional licensing
Tasks
- Lead a team of High-Touch Customer Success Managers
- Accelerate adoption, retention, and growth in the European public sector
- Oversee daily operations for the regional Civil Government portfolio
- Ensure the team has necessary resources to deliver measurable value
- Serve as a senior leader and advocate for strategic customers
- Act as a key escalation point within the region
- Coordinate with Regional Sales Directors and Pre-Sales Managers
- Execute a unified strategy with Global Leadership
- Empower governments to use satellite data for critical public sector work
- Support Planet’s mission of making global change visible
- Account for regional metrics including Gross Retention, Net Retention, NPS
- Manage Team Hiring and Retention targets
- Recruit, mentor, and manage a team of CSMs
- Ensure proper resources for high-touch engagement
- Navigate difficult conversations and turn around at-risk accounts
- Align account growth strategies with Regional Sales Directors
- Ensure a unified front during renewals and expansions
- Conduct Customer Business Reviews to ensure value realization
- Analyze customer usage data and KPIs to identify growth opportunities
- Assess account health through data analysis
- Collaborate with Technical Team Leads for smooth post-sale transitions
- Ensure long-term value realization
- Partner with Product to align customer needs with the product roadmap
- Develop success strategies for diverse EMEA jurisdictions
- Account for regulatory and political climates in EMEA
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- Salesforce
- Gainsight
- Zendesk
- AI technologies
- Copernicus program
- ESA
- Planet
Benefits
More Vacation Days
- Paid time off
- Company-wide days off
Healthcare & Fitness
- Employee Wellness Program
Additional Allowances
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
Learning & Development
- Tuition Reimbursement
- LinkedIn Learning access
Competitive Pay
- Equity
Social Impact
- Volunteering Paid Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PLPlanet
Manager, Customer Success EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Leading a team of CSMs for satellite data adoption in European public sector. 4+ years CS/AM experience and 2+ years leadership required. Company-wide days off, employee wellness program.
Requirements
- 4+ years relevant work experience in Customer Success or Account Management
- 2+ years supervisory or leadership experience
- Bachelor’s degree in relevant field
- Knowledge of civil government accounts requirements, procurement cycles, and roadmaps
- Understanding of European procurement frameworks and intergovernmental organizations
- Ability to build and maintain relationships with executive-level stakeholders
- Knowledge of customer success methodologies and best practices for high-touch engagement
- Ability to communicate and synthesize complex technical concepts for diverse audiences in English
- Ability to lead multicultural team and manage stakeholders across time zones, languages, and business etiquettes
- Prior experience in Earth Observation, GIS, or public policy
- Proficiency in CRM and CS tools (e.g., Salesforce, Gainsight, Zendesk)
- Ability to translate customer data into actionable insights
- Experience leading organizational change management in large, complex government entities
- Professional-level fluency in German or other European languages
- Experience leveraging AI technologies for team efficiencies and automated insights from geospatial data
- Knowledge of European Space Ecosystems (Copernicus, ESA, commercial data)
- Ability to access U.S. and German/EU export-controlled information without additional licensing
Tasks
- Lead a team of High-Touch Customer Success Managers
- Accelerate adoption, retention, and growth in the European public sector
- Oversee daily operations for the regional Civil Government portfolio
- Ensure the team has necessary resources to deliver measurable value
- Serve as a senior leader and advocate for strategic customers
- Act as a key escalation point within the region
- Coordinate with Regional Sales Directors and Pre-Sales Managers
- Execute a unified strategy with Global Leadership
- Empower governments to use satellite data for critical public sector work
- Support Planet’s mission of making global change visible
- Account for regional metrics including Gross Retention, Net Retention, NPS
- Manage Team Hiring and Retention targets
- Recruit, mentor, and manage a team of CSMs
- Ensure proper resources for high-touch engagement
- Navigate difficult conversations and turn around at-risk accounts
- Align account growth strategies with Regional Sales Directors
- Ensure a unified front during renewals and expansions
- Conduct Customer Business Reviews to ensure value realization
- Analyze customer usage data and KPIs to identify growth opportunities
- Assess account health through data analysis
- Collaborate with Technical Team Leads for smooth post-sale transitions
- Ensure long-term value realization
- Partner with Product to align customer needs with the product roadmap
- Develop success strategies for diverse EMEA jurisdictions
- Account for regulatory and political climates in EMEA
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- Salesforce
- Gainsight
- Zendesk
- AI technologies
- Copernicus program
- ESA
- Planet
Benefits
More Vacation Days
- Paid time off
- Company-wide days off
Healthcare & Fitness
- Employee Wellness Program
Additional Allowances
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
Learning & Development
- Tuition Reimbursement
- LinkedIn Learning access
Competitive Pay
- Equity
Social Impact
- Volunteering Paid Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Planet
Industry
Aerospace
Description
Planet designs, builds, and operates the largest constellation of imaging satellites, delivering data for commercial, environmental, and humanitarian sectors.
Not a perfect match?
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