Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, München
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FIFilestage
Customer Success Team Lead (German Speaking)(m/w/x)
Berlin
Full-timeRemoteSenior
Nejo AI Summary
Designing customer success journeys for a review and approval platform. 3-5 years CS experience with GRR ownership required. Fully remote, flexible schedule, and annual team retreat.
Requirements
- 3-5 years Customer Success experience
- Proven track record owning GRR
- Proven track record running QBRs
- Proven track record growing high-value book of business
- Outperformed retention targets
- Leadership aspirations
- Understanding of CS team management principles
- Hands-on CS management experience
- Remote CS management experience
- Experience during growth or transition
- Ability to lift people up
- Ability to bring clarity to uncertainty
- Ability to set standards
- Business partner mindset
- Understanding of revenue strategy
- Understanding of GRR vs NRR
- Understanding of CS influence on commercial outcomes
- Ability to translate product outcomes into KPIs
- Ability to translate user adoption into KPIs
- Proactive problem-solving
- Analytical skills
- Process-oriented approach
- Monitoring health signals
- Building structured recovery plans
- Preventing escalations
- Developing scalable CS playbooks
- Improving scalable CS playbooks
- Risk management playbook experience
- Churn prevention playbook experience
- AM/CS handover playbook experience
- Account monitoring playbook experience
- Creating repeatable operating models
- Creating scalable operating models
- Team player with high EQ
- Strong empathy
- Clear leadership
- Fairness
- Honesty
- Collaborative approach
- Fluent German
- Fluent English
- 2+ years remote work experience
- 1+ year remote team management experience
- Self-motivated
- Async-friendly
- Comfortable working independently
- Comfortable working in international environment
Tasks
- Define world-class customer success journeys
- Lead a high-touch DACH portfolio
- Build operational standards for the team
- Refine onboarding, enablement, and health-score management
- Ensure seamless customer success/account management handshakes
- Standardize value delivery across the team
- Perfect the Value Narrative in QBRs
- Shorten Time-to-Value in onboarding
- Enable champions within large accounts
- Build systems to predict customer churn
- Monitor customer health signals
- Run structured customer recovery plans
- Protect Gross Revenue Retention (GRR)
- Lead weekly portfolio reviews
- Lead weekly risk assessments
- Lead weekly enablement sessions
- Coach CSMs toward a proactive, data-driven approach
- Translate customer feedback into actionable insights
- Shape the product roadmap with customer insights
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible schedule
- Fully remote
Team Events
- Team retreat
Informal Culture
- Strong team culture
- Happy team
- Flat hierarchies
- No pointless meetings
Modern Equipment
- €1,500 hardware budget
Additional Allowances
- €500 home office budget
- Personal development budget
More Vacation Days
- 38 days of holiday
- Half day on birthday
Social Impact
- Volunteer/Charity Day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Filestage and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FIFilestage
Customer Success Team Lead (German Speaking)(m/w/x)
Berlin
Full-timeRemoteSenior
Nejo AI Summary
Designing customer success journeys for a review and approval platform. 3-5 years CS experience with GRR ownership required. Fully remote, flexible schedule, and annual team retreat.
Requirements
- 3-5 years Customer Success experience
- Proven track record owning GRR
- Proven track record running QBRs
- Proven track record growing high-value book of business
- Outperformed retention targets
- Leadership aspirations
- Understanding of CS team management principles
- Hands-on CS management experience
- Remote CS management experience
- Experience during growth or transition
- Ability to lift people up
- Ability to bring clarity to uncertainty
- Ability to set standards
- Business partner mindset
- Understanding of revenue strategy
- Understanding of GRR vs NRR
- Understanding of CS influence on commercial outcomes
- Ability to translate product outcomes into KPIs
- Ability to translate user adoption into KPIs
- Proactive problem-solving
- Analytical skills
- Process-oriented approach
- Monitoring health signals
- Building structured recovery plans
- Preventing escalations
- Developing scalable CS playbooks
- Improving scalable CS playbooks
- Risk management playbook experience
- Churn prevention playbook experience
- AM/CS handover playbook experience
- Account monitoring playbook experience
- Creating repeatable operating models
- Creating scalable operating models
- Team player with high EQ
- Strong empathy
- Clear leadership
- Fairness
- Honesty
- Collaborative approach
- Fluent German
- Fluent English
- 2+ years remote work experience
- 1+ year remote team management experience
- Self-motivated
- Async-friendly
- Comfortable working independently
- Comfortable working in international environment
Tasks
- Define world-class customer success journeys
- Lead a high-touch DACH portfolio
- Build operational standards for the team
- Refine onboarding, enablement, and health-score management
- Ensure seamless customer success/account management handshakes
- Standardize value delivery across the team
- Perfect the Value Narrative in QBRs
- Shorten Time-to-Value in onboarding
- Enable champions within large accounts
- Build systems to predict customer churn
- Monitor customer health signals
- Run structured customer recovery plans
- Protect Gross Revenue Retention (GRR)
- Lead weekly portfolio reviews
- Lead weekly risk assessments
- Lead weekly enablement sessions
- Coach CSMs toward a proactive, data-driven approach
- Translate customer feedback into actionable insights
- Shape the product roadmap with customer insights
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible schedule
- Fully remote
Team Events
- Team retreat
Informal Culture
- Strong team culture
- Happy team
- Flat hierarchies
- No pointless meetings
Modern Equipment
- €1,500 hardware budget
Additional Allowances
- €500 home office budget
- Personal development budget
More Vacation Days
- 38 days of holiday
- Half day on birthday
Social Impact
- Volunteer/Charity Day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Filestage and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Filestage
Industry
IT
Description
The company provides a review and approval platform that streamlines chaotic approval processes for teams.
Not a perfect match?
- Parloa
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