comstruct
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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ASAsana
Manager, Customer Success DACH(m/w/x)
München
from 142,000 / year
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic leadership of regional accounts for a SaaS collaboration platform with 100,000+ paying customers. Minimum 3 years of direct people management experience required. Inclusive family building benefits and mental health support.
Requirements
- 5+ years Customer Success or Account Management experience
- 3+ years leadership or management experience
- Experience managing teams or DACH customer bases
- Exceptional leadership and communication skills
- Strong analytical and problem-solving abilities
- Passion for developing team members
- Ability to build Customer Success business cases
- Strong customer obsession and passion for adoption
- Skill in navigating cross-functional relationships
- Experience with CRM and Customer Success platforms
- Curiosity about AI tools and emerging technologies
- Willingness to learn and leverage new tools
Tasks
- Define and execute the DACH Customer Success strategy
- Align regional strategy with global objectives
- Lead, mentor, and coach Customer Success Managers
- Drive team performance and professional growth
- Foster customer advocacy within the team
- Establish and monitor regional KPIs
- Track NRR, Gross Retention, and CLV
- Monitor and analyze Customer Health Scores
- Improve the customer journey and internal processes
- Oversee a portfolio of key regional accounts
- Ensure high customer satisfaction and engagement
- Resolve critical customer escalations promptly
- Collaborate with Sales on account handover processes
- Identify upsell and cross-sell opportunities
- Manage the regional Quarterly Business Review schedule
- Deliver strategic value to top-tier customers
- Partner with Sales leaders on growth targets
- Align with Sales on regional account strategies
- Provide customer feedback to Product and Engineering
- Influence the product roadmap with customer insights
- Develop customer testimonials and case studies with Marketing
- Create and manage customer reference programs
Work Experience
5 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
CRM softwareSalesforceCustomer Success platformsGainsightChurnZeroAI toolsAsana
Benefits
Flexible Working
- •Office-centric hybrid schedule
Mental Health Support
- •Mental health benefits
Healthcare & Fitness
- •Wellness and fitness benefits
Mentorship & Coaching
- •Career coaching and support
Family Support
- •Inclusive family building benefits
Retirement Plans
- •Long-term savings plans
- •Retirement plans
Free or Subsidized Food
- •In-office culinary options
Competitive Pay
- •Equity
Bonuses & Incentives
- •Sales incentive pay
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Asana and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ASAsana
Manager, Customer Success DACH(m/w/x)
München
from 142,000 / year
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic leadership of regional accounts for a SaaS collaboration platform with 100,000+ paying customers. Minimum 3 years of direct people management experience required. Inclusive family building benefits and mental health support.
Requirements
- 5+ years Customer Success or Account Management experience
- 3+ years leadership or management experience
- Experience managing teams or DACH customer bases
- Exceptional leadership and communication skills
- Strong analytical and problem-solving abilities
- Passion for developing team members
- Ability to build Customer Success business cases
- Strong customer obsession and passion for adoption
- Skill in navigating cross-functional relationships
- Experience with CRM and Customer Success platforms
- Curiosity about AI tools and emerging technologies
- Willingness to learn and leverage new tools
Tasks
- Define and execute the DACH Customer Success strategy
- Align regional strategy with global objectives
- Lead, mentor, and coach Customer Success Managers
- Drive team performance and professional growth
- Foster customer advocacy within the team
- Establish and monitor regional KPIs
- Track NRR, Gross Retention, and CLV
- Monitor and analyze Customer Health Scores
- Improve the customer journey and internal processes
- Oversee a portfolio of key regional accounts
- Ensure high customer satisfaction and engagement
- Resolve critical customer escalations promptly
- Collaborate with Sales on account handover processes
- Identify upsell and cross-sell opportunities
- Manage the regional Quarterly Business Review schedule
- Deliver strategic value to top-tier customers
- Partner with Sales leaders on growth targets
- Align with Sales on regional account strategies
- Provide customer feedback to Product and Engineering
- Influence the product roadmap with customer insights
- Develop customer testimonials and case studies with Marketing
- Create and manage customer reference programs
Work Experience
5 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
CRM softwareSalesforceCustomer Success platformsGainsightChurnZeroAI toolsAsana
Benefits
Flexible Working
- •Office-centric hybrid schedule
Mental Health Support
- •Mental health benefits
Healthcare & Fitness
- •Wellness and fitness benefits
Mentorship & Coaching
- •Career coaching and support
Family Support
- •Inclusive family building benefits
Retirement Plans
- •Long-term savings plans
- •Retirement plans
Free or Subsidized Food
- •In-office culinary options
Competitive Pay
- •Equity
Bonuses & Incentives
- •Sales incentive pay
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Asana and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Asana
Industry
IT
Description
Asana helps teams orchestrate their work, from small projects to strategic initiatives, driving positive change in the world.
Not a perfect match?
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Full-timeWith HomeofficeSeniorHamburg, Berlin, München - NTT DATA Business Solutions
Head of Customer Success Management Region DACH(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorBielefeld, Stuttgart, Heidelberg, München, Berlin, Jena, Dortmund, Köln, Oldenburg, Göttingen