NTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
Full-timeOn-siteManagement
München
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NTNTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
München
Full-timeOn-siteManagement
Nejo AI Summary
End-to-end client delivery management for WinFS-related services, coordinating engineering, operations, and security teams. Service transition from providers and managed services operating models understanding essential. Global IT solutions environment, leading service reviews and governance forums.
Requirements
- Ability to transition services from providers
- Understanding of managed services operating models
- Excellent client relationship management skills
- Ability to translate technical delivery
- Service governance and risk management mindset
- Confident decision-making and problem-solving skills
- Strong prioritisation and coordination skills
- Commercial awareness and outcome focus
- Collaborative leadership style
- Customer-centric and proactive approach
- Degree in IT, Business, or Systems
- ITIL, Microsoft, Prince2, or PMP certifications
- Experience in workplace technology services
- Experience in managed services leadership
- Experience delivering Collaboration services
- Experience managing teams and vendors
- Background in SLA-driven service delivery
- Experience in ITIL-based environments
- Awareness of Microsoft 365 and ITSM
Tasks
- Manage end-to-end Microsoft 365 service delivery
- Meet SLA, KPI, and contract commitments
- Act as the primary escalation manager
- Coordinate engineering, operations, and security teams
- Lead service reviews and governance forums
- Oversee incident, problem, and change management
- Manage service onboarding and operational readiness
- Drive service improvement and automation initiatives
- Align client needs with M365 roadmaps
- Manage risks and service improvement backlogs
- Ensure security and regulatory compliance
- Support renewals and cost optimization activities
- Maintain service documentation and delivery reports
- Collaborate on sales and growth opportunities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL Foundation
- ITIL Managing Professional
- Microsoft 365 Fundamentals (MS-900)
- Prince2
- PMP
- Agile
- SAFe
- Microsoft 365
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NTNTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
München
Full-timeOn-siteManagement
Nejo AI Summary
End-to-end client delivery management for WinFS-related services, coordinating engineering, operations, and security teams. Service transition from providers and managed services operating models understanding essential. Global IT solutions environment, leading service reviews and governance forums.
Requirements
- Ability to transition services from providers
- Understanding of managed services operating models
- Excellent client relationship management skills
- Ability to translate technical delivery
- Service governance and risk management mindset
- Confident decision-making and problem-solving skills
- Strong prioritisation and coordination skills
- Commercial awareness and outcome focus
- Collaborative leadership style
- Customer-centric and proactive approach
- Degree in IT, Business, or Systems
- ITIL, Microsoft, Prince2, or PMP certifications
- Experience in workplace technology services
- Experience in managed services leadership
- Experience delivering Collaboration services
- Experience managing teams and vendors
- Background in SLA-driven service delivery
- Experience in ITIL-based environments
- Awareness of Microsoft 365 and ITSM
Tasks
- Manage end-to-end Microsoft 365 service delivery
- Meet SLA, KPI, and contract commitments
- Act as the primary escalation manager
- Coordinate engineering, operations, and security teams
- Lead service reviews and governance forums
- Oversee incident, problem, and change management
- Manage service onboarding and operational readiness
- Drive service improvement and automation initiatives
- Align client needs with M365 roadmaps
- Manage risks and service improvement backlogs
- Ensure security and regulatory compliance
- Support renewals and cost optimization activities
- Maintain service documentation and delivery reports
- Collaborate on sales and growth opportunities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL Foundation
- ITIL Managing Professional
- Microsoft 365 Fundamentals (MS-900)
- Prince2
- PMP
- Agile
- SAFe
- Microsoft 365
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist ein weltweit führendes Unternehmen für IT-Lösungen und -Dienstleistungen, das Menschen, Daten und Dinge zusammenbringt, um eine bessere und nachhaltigere Zukunft zu schaffen.
Not a perfect match?
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