Description

You handle first-level incident resolution and service requests while supporting various technical areas. Your role includes managing end-user computer lifecycles and ensuring compliance with established IT policies.

Requirements

• •Fluent in English and German
• •Any other languages is an asset
• •Strong team player
• •Service and customer oriented
• •Ability to multi-task
• •Ability to document work performed
• •Good understanding of computer systems
• •Good knowledge of MS Office 365
• •Good knowledge of remote assistance tools
• •Fundamental understanding of cloud
• •Working knowledge of Azure and Intune
• •Working knowledge of Exchange
• •Ability to work internationally
• •Strong analytic and problem-solving skills
• •Good communication skills
• •Ability to explain technical issues
• •Self-motivated
• •Experience in multi-cultural environment is an asset

Tasks

• •Log and resolve first-level incidents.
• •Fulfill service requests for IT services.
• •Support technical areas like computers and mobile devices.
• •Promote adherence to Dennemeyer policies and standards.
• •Ensure compliance with ITSM, ITIL, and security policies.
• •Utilize the knowledge base for consistent incident responses.
• •Take ownership of incidents and keep users updated.
• •Document issues and resolutions in the ITSM tool.
• •Manage the lifecycle of end-user computers, including:
• •Deployment of new systems.
• •Maintenance of existing systems.
• •Renewal of equipment.
• •Disposal management of outdated systems.
• •Provide remote support using technical tools.
• •Participate in after-hours on-call support.

Tools & Technologies

Benefits