Description

As a Junior IT Support in the Digital Workplace team, you will assist employees with their IT needs, manage service requests, and support various workplace technologies while developing your skills in a collaborative environment.

Requirements

• •First experience in IT Support, Helpdesk, or a similar role
• •Hands-on experience with Apple devices in a professional or educational environment
• •Interest in cloud-based workplace tools and modern IT setups
• •Familiarity with Microsoft 365, Slack, or Okta
• •Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management)
• •Comfortable working with ticket-based systems
• •Service-oriented mindset with a strong focus on user experience
• •Ability to work reliably onsite and follow structured processes
• •Great communication skills in English (C1) and German at least B1

Tasks

• •Provide first-level IT support for employees
• •Handle incidents and service requests via the ticketing system
• •Support daily usage of Apple devices and workplace hardware
• •Assist with onboarding and offboarding, including device setup
• •Provision access for new employees
• •Support SaaS tools like Microsoft 365, Okta, Slack, Atlassian, and Miro
• •Help with device deployment, inventory, and basic maintenance
• •Escalate complex issues to senior IT colleagues
• •Contribute to IT documentation and process improvements
• •Learn and apply best practices for security and identity management

Tools & Technologies

Benefits