IT Support Specialist(m/w/x)

Requirements

• 2–5 years relevant IT support experience
• 3+ years Windows and macOS support
• Expert-level hardware support and troubleshooting
• Networking experience, Network+ certification, or equivalent
• 3+ years network cabling experience
• Experience with Zendesk, ServiceNow, or equivalent
• Experience with asset and endpoint management
• CompTIA A+ certification (preferred)
• CompTIA Network+ certification (preferred)
• Microsoft Associate Certification or equivalent (preferred)
• Apple certification (ACSP or equivalent) (preferred)
• Dependable and communicative team player
• Reliable, solution-oriented, and quality-focused
• Ability to work independently
• Effective workload prioritization
• Strong analytical and troubleshooting skills
• Effective communication of IT topics
• Ability to translate technical issues
• Very good English communication skills
• Clear and accurate technical documentation

Tasks

• Support equipment following IT security standards
• Build and deploy custom hardware systems
• Troubleshoot Windows OS and application performance
• Configure and support macOS systems
• Manage mobile device enrollment and configuration
• Perform advanced hardware diagnostics and repairs
• Track hardware assets throughout their lifecycle
• Ensure endpoint compliance and security patching
• Resolve VPN, Wi-Fi, and connectivity issues
• Administer network switches and VLAN configurations
• Patch servers and maintain update schedules
• Perform and verify system backups
• Triage and escalate technical support tickets
• Document resolutions in the ticketing system
• Create technical procedures for the FAQ
• Participate in IT project implementation
• Set up hardware and software environments
• Train users on software and security
• Support IT operational stability initiatives

Work Experience

EducationMore information about education requirement

Languages

Tools & Technologies