SBIT AG
IT Support Specialist(m/w/x)
Full-timeOn-siteCareer Changer
Offenbach am Main
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GOGOPA Group Service GmbH
IT Support Specialist in the international development cooperation(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteJunior
Nejo AI Summary
Resolving IT issues via phone, remote, and on-site for international development cooperation. IT customer support experience required. Job ticket, job bike, and gym membership support.
Requirements
- Relevant IT degree or vocational training
- Experience in IT customer support
- Excellent understanding of Windows platforms, OS, servers
- Good knowledge of computer systems, hardware, software, peripherals
- Analytic thinking, problem diagnosis and troubleshooting
- High personal commitment, task completion, prioritization
- High service orientation and customer focus
- Good attention to details
- Team player, knowledge sharing, collaboration, open communication
- Solid understanding of ITIL and ISO/IEC 20000 standards
- Very good English language skills and intercultural competence
- German language skills are an advantage
Tasks
- Respond to IT queries and issues via phone, remote, and on-site
- Manage IT requests in Ivanti Neurons for ITSM
- Assess and resolve basic technical issues
- Route complex IT problems to the appropriate team
- Diagnose and resolve environmental and software issues
- Ensure system availability and stability through updates and patches
- Assist with user on- and off-boarding
- Manage user access rights
- Support IT workstations (hardware and software, MS Windows 11, M365 suite, SfB)
- Update and maintain IT documentation
- Manage IT purchases, including orders and delivery
- Provide on-site IT support, including travel to different locations
Work Experience
- 1 - 2 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Windows 11
- M365 suite
- Microsoft Active Directory
- SCCM
- Microsoft Exchange
- GPO
- Powershell
- SharePoint
- ITIL
- ISO/IEC 20000
- Ticketing system
Benefits
Public Transport Subsidies
- Job ticket
Company Bike
- Job bike
Healthcare & Fitness
- Gym membership support
Other Benefits
- VL
Free or Subsidized Food
- Canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GOPA Group Service GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GOGOPA Group Service GmbH
IT Support Specialist in the international development cooperation(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteJunior
Nejo AI Summary
Resolving IT issues via phone, remote, and on-site for international development cooperation. IT customer support experience required. Job ticket, job bike, and gym membership support.
Requirements
- Relevant IT degree or vocational training
- Experience in IT customer support
- Excellent understanding of Windows platforms, OS, servers
- Good knowledge of computer systems, hardware, software, peripherals
- Analytic thinking, problem diagnosis and troubleshooting
- High personal commitment, task completion, prioritization
- High service orientation and customer focus
- Good attention to details
- Team player, knowledge sharing, collaboration, open communication
- Solid understanding of ITIL and ISO/IEC 20000 standards
- Very good English language skills and intercultural competence
- German language skills are an advantage
Tasks
- Respond to IT queries and issues via phone, remote, and on-site
- Manage IT requests in Ivanti Neurons for ITSM
- Assess and resolve basic technical issues
- Route complex IT problems to the appropriate team
- Diagnose and resolve environmental and software issues
- Ensure system availability and stability through updates and patches
- Assist with user on- and off-boarding
- Manage user access rights
- Support IT workstations (hardware and software, MS Windows 11, M365 suite, SfB)
- Update and maintain IT documentation
- Manage IT purchases, including orders and delivery
- Provide on-site IT support, including travel to different locations
Work Experience
- 1 - 2 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Windows 11
- M365 suite
- Microsoft Active Directory
- SCCM
- Microsoft Exchange
- GPO
- Powershell
- SharePoint
- ITIL
- ISO/IEC 20000
- Ticketing system
Benefits
Public Transport Subsidies
- Job ticket
Company Bike
- Job bike
Healthcare & Fitness
- Gym membership support
Other Benefits
- VL
Free or Subsidized Food
- Canteen
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GOPA Group Service GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GOPA Group Service GmbH
Industry
Consulting
Description
GOPA Group Service GmbH focuses on IT and systems, implementing Salesforce to bridge business needs and technical solutions. They aim to drive success across the organization through platform administration and strategic development.
Not a perfect match?
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