The AI Job Search Engine
IT Support Specialist(m/w/x)
Description
In this role, you will ensure a seamless digital experience by resolving technical issues and managing the device lifecycle, while optimizing the company's Microsoft 365 environment.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Passion for technical problem-solving and learning
- •Fluency in English and German
- •IT support experience with macOS, Windows, and iOS
- •Ability to manage multiple tasks
- •Proactive mindset for issue resolution
- •Customer-first attitude and communication skills
- •Experience with M365, Entra ID, Exchange, and SharePoint
- •Experience with Intune, Jamf, and JumpCloud
- •Experience with PowerShell or Python automation
- •Experience with Zero Trust and VPN troubleshooting
- •Experience in fast-growing startup environments
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Troubleshoot hardware, software, and connectivity issues
- •Provide technical support via Slack, email, or in-person
- •Maintain local video conferencing hardware proactively
- •Offer in-person support for meetings
- •Manage and monitor Jira Service Management tickets
- •Escalate complex technical issues when necessary
- •Oversee user and device lifecycle processes
- •Prepare equipment and access for new joiners
- •Optimize the Microsoft 365 corporate IT environment
- •Collaborate with the broader IT team on operations
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Competitive Pay
- •Competitive compensation
- •Stock options
Other Benefits
- •Relocation support
Additional Allowances
- •Social and education allowances
Team Events
- •Regular company events
Mentorship & Coaching
- •Hands-on onboarding program
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IT Support Specialist(m/w/x)
The AI Job Search Engine
Description
In this role, you will ensure a seamless digital experience by resolving technical issues and managing the device lifecycle, while optimizing the company's Microsoft 365 environment.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Passion for technical problem-solving and learning
- •Fluency in English and German
- •IT support experience with macOS, Windows, and iOS
- •Ability to manage multiple tasks
- •Proactive mindset for issue resolution
- •Customer-first attitude and communication skills
- •Experience with M365, Entra ID, Exchange, and SharePoint
- •Experience with Intune, Jamf, and JumpCloud
- •Experience with PowerShell or Python automation
- •Experience with Zero Trust and VPN troubleshooting
- •Experience in fast-growing startup environments
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Troubleshoot hardware, software, and connectivity issues
- •Provide technical support via Slack, email, or in-person
- •Maintain local video conferencing hardware proactively
- •Offer in-person support for meetings
- •Manage and monitor Jira Service Management tickets
- •Escalate complex technical issues when necessary
- •Oversee user and device lifecycle processes
- •Prepare equipment and access for new joiners
- •Optimize the Microsoft 365 corporate IT environment
- •Collaborate with the broader IT team on operations
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Competitive Pay
- •Competitive compensation
- •Stock options
Other Benefits
- •Relocation support
Additional Allowances
- •Social and education allowances
Team Events
- •Regular company events
Mentorship & Coaching
- •Hands-on onboarding program
About the Company
Helsing
Industry
IT
Description
Helsing is a new type of defence and artificial intelligence company focused on technology leadership to protect democratic societies.
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