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HE
Helsing
5d ago

IT Support Specialist(m/w/x)

München
Full-timeOn-siteExperienced
AI/ML

Description

In this role, you will ensure a seamless digital experience by resolving technical issues and managing the device lifecycle, while optimizing the company's Microsoft 365 environment.

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Requirements

  • Passion for technical problem-solving and learning
  • Fluency in English and German
  • IT support experience with macOS, Windows, and iOS
  • Ability to manage multiple tasks
  • Proactive mindset for issue resolution
  • Customer-first attitude and communication skills
  • Experience with M365, Entra ID, Exchange, and SharePoint
  • Experience with Intune, Jamf, and JumpCloud
  • Experience with PowerShell or Python automation
  • Experience with Zero Trust and VPN troubleshooting
  • Experience in fast-growing startup environments

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Troubleshoot hardware, software, and connectivity issues
  • Provide technical support via Slack, email, or in-person
  • Maintain local video conferencing hardware proactively
  • Offer in-person support for meetings
  • Manage and monitor Jira Service Management tickets
  • Escalate complex technical issues when necessary
  • Oversee user and device lifecycle processes
  • Prepare equipment and access for new joiners
  • Optimize the Microsoft 365 corporate IT environment
  • Collaborate with the broader IT team on operations

Tools & Technologies

macOSWindowsiOSM365Entra IDExchangeSharePointIntuneJamfJumpCloudPowerShellPythonZero TrustVPN

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Competitive Pay

  • Competitive compensation
  • Stock options

Other Benefits

  • Relocation support

Additional Allowances

  • Social and education allowances

Team Events

  • Regular company events

Mentorship & Coaching

  • Hands-on onboarding program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Helsing and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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