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Intersnack IT KG
3mo ago

IT Service Delivery Manager - Workplace, Data Center and Cloud Services(m/w/x)

Düsseldorf
Full-timeWith Home OfficeExperienced

Description

As an IT Service Delivery Manager, you'll oversee vendor management and service performance, ensuring reliable IT operations while collaborating with internal teams and external providers. Your role will focus on monitoring SLAs, driving continuous improvement, and maintaining business continuity.

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Requirements

  • •Extensive IT background
  • •Experience in vendor governance
  • •Strong understanding of ITIL-based service management
  • •Familiarity with data centre operations and cloud technologies
  • •Proven experience in service capacity planning
  • •Analytical mindset with service improvement experience
  • •Excellent communication and stakeholder management skills
  • •Relevant certifications such as ITIL Foundation or PRINCE2/PMP
  • •Ability to work in a complex, collaborative environment
  • •Strong command of spoken and written English
  • •Occasional travel of up to 30% may be required
  • •Valid work and residence permit for non-EU applicants

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage multiple IT vendors
  • •Ensure reliable operation of technologies
  • •Contribute to IT service management practices
  • •Shape the digital journey
  • •Oversee multi-vendor service performance
  • •Monitor vendor performance and service delivery
  • •Collaborate with internal teams across locations
  • •Work closely with external contractors and service providers
  • •Monitor infrastructure-related SLAs
  • •Drive capacity planning and continuous service improvement
  • •Act as primary contact between IT vendors and stakeholders
  • •Lead structured vendor performance reviews
  • •Address issues and escalate unresolved matters
  • •Document service performance in Service Review Reports
  • •Facilitate regular service review meetings
  • •Ensure adherence to technology standards and governance frameworks
  • •Maintain IT service continuity and disaster recovery plans

Tools & Technologies

ITILPRINCE2PMPAzureAWS

Languages

English – Native

German – Basic

Benefits

Modern Office

  • •Modern smart office

Snacks & Drinks

  • •Beverages provided
  • •Snacks provided
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