All for One Group
Service Manager AMS(m/w/x)
Full-timeWith HomeofficeExperienced
Filderstadt, Berlin, Dortmund, Frankfurt am Main, Hamburg, Heidelberg, Heilbronn, München, Ratingen
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DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Managing external IT service providers for on-the-road payment solutions. Solid IAM expertise and ITIL v4 or Microsoft/IAM certificates essential. Parent-child offices, eBike leasing support, family-friendly working models.
Requirements
- Degree in Business Informatics or comparable qualification
- Certifications such as ITIL v4 or Microsoft/IAM certificates
- Relevant professional experience in IT service management
- Solid IAM expertise in identity lifecycle, role and authorization concepts, and recertifications
- Experience in managing service providers, SLAs, and KPIs
- Ability to transition projects into stable operations and resolve complex issues in Second Level Support
- Strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services
- Proficiency in ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and basic knowledge of interfaces and scripting
- Analytical, structured, and independent work style
- Confident communication in German and English
Tasks
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Further develop existing services, SLAs, and KPIs
- Optimize services for quality, compliance, and cost
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor applications and services to ensure stability
- Analyze incidents and ensure sustainable resolution in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Ensure smooth transition into operations
- Further develop IAM processes, including identity lifecycle and role concepts
- Ensure compliance requirements are met through recertifications
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL v4
- Microsoft/IAM certificates
- Azure AD
- Entra ID
- Matrix42
- Jira
- Confluence
Benefits
Flexible Working
- Flexible working hours
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Other Benefits
- Modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Managing external IT service providers for on-the-road payment solutions. Solid IAM expertise and ITIL v4 or Microsoft/IAM certificates essential. Parent-child offices, eBike leasing support, family-friendly working models.
Requirements
- Degree in Business Informatics or comparable qualification
- Certifications such as ITIL v4 or Microsoft/IAM certificates
- Relevant professional experience in IT service management
- Solid IAM expertise in identity lifecycle, role and authorization concepts, and recertifications
- Experience in managing service providers, SLAs, and KPIs
- Ability to transition projects into stable operations and resolve complex issues in Second Level Support
- Strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services
- Proficiency in ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and basic knowledge of interfaces and scripting
- Analytical, structured, and independent work style
- Confident communication in German and English
Tasks
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Further develop existing services, SLAs, and KPIs
- Optimize services for quality, compliance, and cost
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor applications and services to ensure stability
- Analyze incidents and ensure sustainable resolution in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Ensure smooth transition into operations
- Further develop IAM processes, including identity lifecycle and role concepts
- Ensure compliance requirements are met through recertifications
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL v4
- Microsoft/IAM certificates
- Azure AD
- Entra ID
- Matrix42
- Jira
- Confluence
Benefits
Flexible Working
- Flexible working hours
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Other Benefits
- Modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Other
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
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