The Stepstone Group
Senior IT Support Analyst(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
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THThe Stepstone Group
IT Manager (IT Support)(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading end-to-end IT service delivery for a global job-tech platform across DACH. ITIL 4 Foundation certification and IT service delivery experience required. 31 days vacation, plus Christmas Eve and New Year's Eve off.
Requirements
- Bachelor’s degree in IT, Computer Science or related field or equivalent experience
- ITIL 4 Foundation certification
- Desirable advanced ITIL or Service Management certifications
- PMP/PRINCE2 certification a plus
- Experience in IT service delivery/service management, including helpdesk and team coordination
- Strong knowledge of ITIL processes
- Strong knowledge of ITSM tools
- Strong knowledge of KPI/SLA management
- Strong knowledge of workplace IT infrastructure
- Clear communication skills
- Strong stakeholder management skills
- Problem-solving skills
- Conflict resolution skills
- Calmness under pressure
- Comfort working across cultures and time zones
Tasks
- Lead end-to-end IT service delivery across DACH
- Oversee helpdesk operations
- Monitor and analyze KPIs and SLAs
- Report on KPIs and SLAs
- Manage escalations
- Drive continuous service improvement
- Act as primary IT liaison for regional stakeholders
- Coordinate with global teams and vendors
- Lead and mentor a local team of 5
- Foster an inclusive, customer-focused service culture
- Plan and execute IT components for office moves
- Plan and execute IT components for workplace projects
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- ITIL
- Service Management
- PMP
- PRINCE2
- Freshservice
- Jira Service Management
Benefits
Other Benefits
- Company term life insurance
- JobRad
Retirement Plans
- Company pension scheme
Mental Health Support
- 24/7 Employee Assistance Program
More Vacation Days
- 31 days of vacation
- Christmas Eve and New Year's Eve off
Purpose-Driven Work
- Paid volunteer days
Parking & Commuter Benefits
- Discounted parking
Public Transport Subsidies
- Deutschlandticket or Jobticket
Healthcare & Fitness
- Free in-house gym
- Urban Sports Club membership at special rates
Snacks & Drinks
- Free barista bar
Informal Culture
- Dog-friendly office
Corporate Discounts
- Corporate Benefits Portal access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Stepstone Group
IT Manager (IT Support)(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading end-to-end IT service delivery for a global job-tech platform across DACH. ITIL 4 Foundation certification and IT service delivery experience required. 31 days vacation, plus Christmas Eve and New Year's Eve off.
Requirements
- Bachelor’s degree in IT, Computer Science or related field or equivalent experience
- ITIL 4 Foundation certification
- Desirable advanced ITIL or Service Management certifications
- PMP/PRINCE2 certification a plus
- Experience in IT service delivery/service management, including helpdesk and team coordination
- Strong knowledge of ITIL processes
- Strong knowledge of ITSM tools
- Strong knowledge of KPI/SLA management
- Strong knowledge of workplace IT infrastructure
- Clear communication skills
- Strong stakeholder management skills
- Problem-solving skills
- Conflict resolution skills
- Calmness under pressure
- Comfort working across cultures and time zones
Tasks
- Lead end-to-end IT service delivery across DACH
- Oversee helpdesk operations
- Monitor and analyze KPIs and SLAs
- Report on KPIs and SLAs
- Manage escalations
- Drive continuous service improvement
- Act as primary IT liaison for regional stakeholders
- Coordinate with global teams and vendors
- Lead and mentor a local team of 5
- Foster an inclusive, customer-focused service culture
- Plan and execute IT components for office moves
- Plan and execute IT components for workplace projects
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- ITIL
- Service Management
- PMP
- PRINCE2
- Freshservice
- Jira Service Management
Benefits
Other Benefits
- Company term life insurance
- JobRad
Retirement Plans
- Company pension scheme
Mental Health Support
- 24/7 Employee Assistance Program
More Vacation Days
- 31 days of vacation
- Christmas Eve and New Year's Eve off
Purpose-Driven Work
- Paid volunteer days
Parking & Commuter Benefits
- Discounted parking
Public Transport Subsidies
- Deutschlandticket or Jobticket
Healthcare & Fitness
- Free in-house gym
- Urban Sports Club membership at special rates
Snacks & Drinks
- Free barista bar
Informal Culture
- Dog-friendly office
Corporate Discounts
- Corporate Benefits Portal access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
The Stepstone Group
Industry
IT
Description
Das Unternehmen setzt sich für eine faire und vorurteilsfreie Rekrutierung ein und verbindet Jobsuchende mit Unternehmen weltweit.
Not a perfect match?
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