The Stepstone Group
IT Manager (IT Support)(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
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THThe Stepstone Group
Senior IT Support Analyst(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Global IT support escalation and C-level executive technical assistance at job platform with 20+ brands. Fluency in German and English plus ITIL or Microsoft certifications required. 32 days annual leave, company pension scheme, and life assurance cover.
Requirements
- Experience in Senior IT support role
- Excellent German and English communication skills
- Degree in Computer Science or equivalent
- ITIL, Network A+, or Microsoft certifications
- Willingness to travel to office locations
Tasks
- Deliver exceptional IT support across global offices
- Serve as the primary escalation point for critical technical issues
- Coach and mentor IT Support Analysts
- Act as a trusted advisor to high-profile stakeholders
- Provide best-in-class support to C-level executives and senior leadership
- Resolve first- and second-line technical issues via multiple channels
- Manage IT incidents and service requests independently
- Follow ITIL-based incident and service request management best practices
- Ensure compliance with SLA and KPI requirements
- Maintain regional office IT environments
- Travel regionally or internationally when required
Work Experience
approx. 4 - 6 years
Education
Bachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
ITILNetwork A+Microsoft certifications
Benefits
More Vacation Days
- •30 days of holidays
- •2 extra holidays
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Programme
Other Benefits
- •Life Assurance Cover
Purpose-Driven Work
- •Volunteering days
Company Bike
- •Job bike
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •In-house gym
Snacks & Drinks
- •In-house barista
Informal Culture
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Stepstone Group
Senior IT Support Analyst(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Global IT support escalation and C-level executive technical assistance at job platform with 20+ brands. Fluency in German and English plus ITIL or Microsoft certifications required. 32 days annual leave, company pension scheme, and life assurance cover.
Requirements
- Experience in Senior IT support role
- Excellent German and English communication skills
- Degree in Computer Science or equivalent
- ITIL, Network A+, or Microsoft certifications
- Willingness to travel to office locations
Tasks
- Deliver exceptional IT support across global offices
- Serve as the primary escalation point for critical technical issues
- Coach and mentor IT Support Analysts
- Act as a trusted advisor to high-profile stakeholders
- Provide best-in-class support to C-level executives and senior leadership
- Resolve first- and second-line technical issues via multiple channels
- Manage IT incidents and service requests independently
- Follow ITIL-based incident and service request management best practices
- Ensure compliance with SLA and KPI requirements
- Maintain regional office IT environments
- Travel regionally or internationally when required
Work Experience
approx. 4 - 6 years
Education
Bachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
ITILNetwork A+Microsoft certifications
Benefits
More Vacation Days
- •30 days of holidays
- •2 extra holidays
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Programme
Other Benefits
- •Life Assurance Cover
Purpose-Driven Work
- •Volunteering days
Company Bike
- •Job bike
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •In-house gym
Snacks & Drinks
- •In-house barista
Informal Culture
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
The Stepstone Group
Industry
IT
Description
Das Unternehmen setzt sich für eine faire und vorurteilsfreie Rekrutierung ein und verbindet Jobsuchende mit Unternehmen weltweit.
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