Avaloq
Service Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Managing IT service relationships and procurement for a European B2B mobility platform. ITIL v4 or IAM certifications preferred. 60/40 hybrid model, flexible hours.
Requirements
- Degree in (Business) Informatics or comparable qualification
- ITIL v4 or Microsoft/IAM certificates (ideal)
- Professional experience in IT service management
- Incident, change, and release management experience
- Solid IAM expertise
- Identity lifecycle, role and authorization concepts, recertifications expertise
- Experience managing service providers
- Handling SLAs and KPIs experience
- Structured transition of projects to stable operations
- Resolution of complex issues in Second Level Support
- Strong technical knowledge of IAM tools
- Proficiency with ITSM tools (e.g., Matrix42)
- Proficiency with Atlassian tools (Jira/Confluence)
- Basic knowledge of interfaces and scripting
- Analytical, structured, and independent working style
- Confident communication in German and English
Tasks
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Develop and optimize existing services, SLAs, and KPIs
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor stability of applications and services
- Analyze and resolve incidents in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Develop IAM processes for identity lifecycle, role, and authorization
- Ensure compliance with recertification requirements
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ITIL v4
- Microsoft certificates
- IAM certificates
- Azure AD/Entra ID
- Directory services
- Matrix42
- Jira
- Confluence
Benefits
Flexible Working
- Flexible working hours
- 60/40 hybrid model
Family Support
- Family-friendly working time models
- Parent-child offices
Modern Office
- Modern offices
Learning & Development
- Access to modern learning environment
Healthcare & Fitness
- Company health management
Company Bike
- eBike leasing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Managing IT service relationships and procurement for a European B2B mobility platform. ITIL v4 or IAM certifications preferred. 60/40 hybrid model, flexible hours.
Requirements
- Degree in (Business) Informatics or comparable qualification
- ITIL v4 or Microsoft/IAM certificates (ideal)
- Professional experience in IT service management
- Incident, change, and release management experience
- Solid IAM expertise
- Identity lifecycle, role and authorization concepts, recertifications expertise
- Experience managing service providers
- Handling SLAs and KPIs experience
- Structured transition of projects to stable operations
- Resolution of complex issues in Second Level Support
- Strong technical knowledge of IAM tools
- Proficiency with ITSM tools (e.g., Matrix42)
- Proficiency with Atlassian tools (Jira/Confluence)
- Basic knowledge of interfaces and scripting
- Analytical, structured, and independent working style
- Confident communication in German and English
Tasks
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Develop and optimize existing services, SLAs, and KPIs
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor stability of applications and services
- Analyze and resolve incidents in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Develop IAM processes for identity lifecycle, role, and authorization
- Ensure compliance with recertification requirements
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ITIL v4
- Microsoft certificates
- IAM certificates
- Azure AD/Entra ID
- Directory services
- Matrix42
- Jira
- Confluence
Benefits
Flexible Working
- Flexible working hours
- 60/40 hybrid model
Family Support
- Family-friendly working time models
- Parent-child offices
Modern Office
- Modern offices
Learning & Development
- Access to modern learning environment
Healthcare & Fitness
- Company health management
Company Bike
- eBike leasing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
FinancialServices
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
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