The Stepstone Group
Senior IT Support Analyst(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
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THThe Stepstone Group
IT Manager (IT Support)(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
ITIL-based helpdesk operations and service delivery across 20+ global brands. Native or fluent German and ITIL 4 Foundation certification required. Monthly commission and additional performance bonuses.
Requirements
- Degree in IT, Computer Science, or equivalent
- ITIL 4 Foundation certification
- Advanced ITIL or Service Management certifications desirable
- PMP or PRINCE2 certification advantageous
- Native or fluent German
- Fluent written and spoken English
- Additional European languages advantageous
- Experience in IT service delivery or management
- Strong knowledge of ITIL processes
- Knowledge of ITSM tools
- KPI and SLA management skills
- Knowledge of workplace IT infrastructure
- Strong communication and stakeholder management
- Problem-solving and conflict resolution skills
- Resilience under pressure
- Comfortable working across cultures and timezones
Tasks
- Lead IT service delivery and helpdesk operations across the DACH region
- Ensure high-quality support and user satisfaction
- Monitor, analyze, and report on KPIs and SLAs
- Manage escalations and drive continuous service improvement
- Act as the primary IT liaison for regional stakeholders
- Coordinate closely with global teams and vendors
- Lead and mentor a local team of five employees
- Foster an inclusive and customer-focused service culture
- Plan and execute IT components for office moves
- Coordinate workplace projects to ensure minimal business disruption
Work Experience
5 years
Education
Bachelor's degree
Languages
German – NativeEnglish – Business Fluent
Tools & Technologies
ITIL 4PMPPRINCE2FreshserviceJira Service Management
Benefits
Bonuses & Incentives
- •Monthly commission
- •Additional monthly bonus
Mentorship & Coaching
- •Clear development path
Other Benefits
- •Company term life insurance
- •JobRad
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Program
More Vacation Days
- •31 days of vacation
- •Christmas and New Year's free
Purpose-Driven Work
- •Paid volunteer days
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Deutschlandticket or Jobticket
Healthcare & Fitness
- •Free in-house gym
- •Urban Sports Club membership
Snacks & Drinks
- •Free barista bar
Informal Culture
- •Dog-friendly office
Corporate Discounts
- •Corporate Benefits Portal
- •Employee discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Stepstone Group
IT Manager (IT Support)(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
ITIL-based helpdesk operations and service delivery across 20+ global brands. Native or fluent German and ITIL 4 Foundation certification required. Monthly commission and additional performance bonuses.
Requirements
- Degree in IT, Computer Science, or equivalent
- ITIL 4 Foundation certification
- Advanced ITIL or Service Management certifications desirable
- PMP or PRINCE2 certification advantageous
- Native or fluent German
- Fluent written and spoken English
- Additional European languages advantageous
- Experience in IT service delivery or management
- Strong knowledge of ITIL processes
- Knowledge of ITSM tools
- KPI and SLA management skills
- Knowledge of workplace IT infrastructure
- Strong communication and stakeholder management
- Problem-solving and conflict resolution skills
- Resilience under pressure
- Comfortable working across cultures and timezones
Tasks
- Lead IT service delivery and helpdesk operations across the DACH region
- Ensure high-quality support and user satisfaction
- Monitor, analyze, and report on KPIs and SLAs
- Manage escalations and drive continuous service improvement
- Act as the primary IT liaison for regional stakeholders
- Coordinate closely with global teams and vendors
- Lead and mentor a local team of five employees
- Foster an inclusive and customer-focused service culture
- Plan and execute IT components for office moves
- Coordinate workplace projects to ensure minimal business disruption
Work Experience
5 years
Education
Bachelor's degree
Languages
German – NativeEnglish – Business Fluent
Tools & Technologies
ITIL 4PMPPRINCE2FreshserviceJira Service Management
Benefits
Bonuses & Incentives
- •Monthly commission
- •Additional monthly bonus
Mentorship & Coaching
- •Clear development path
Other Benefits
- •Company term life insurance
- •JobRad
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Program
More Vacation Days
- •31 days of vacation
- •Christmas and New Year's free
Purpose-Driven Work
- •Paid volunteer days
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Deutschlandticket or Jobticket
Healthcare & Fitness
- •Free in-house gym
- •Urban Sports Club membership
Snacks & Drinks
- •Free barista bar
Informal Culture
- •Dog-friendly office
Corporate Discounts
- •Corporate Benefits Portal
- •Employee discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
The Stepstone Group
Industry
IT
Description
Das Unternehmen setzt sich für eine faire und vorurteilsfreie Rekrutierung ein und verbindet Jobsuchende mit Unternehmen weltweit.
Not a perfect match?
- The Stepstone Group
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