Description

In this role, you will design and deliver engaging CRM training programs while collaborating with various teams to enhance employee skills. The focus will be on creating impactful learning experiences and continuously improving training methodologies.

Requirements

• •Master’s degree in a relevant field or equivalent experience
• •At least 2-3 years professional experience in Salesforce based training, enablement, or related roles
• •Strong instructional design and project management skills
• •Experience with training tools, e-learning platforms, and performance tracking systems
• •Strong problem-solving skills, empathy, and adaptability
• •Proficiency in Microsoft Office and relevant learning management tools
• •Experience in an international corporate environment and knowledge of industry best practices and adult learning principles
• •Willingness to travel internationally
• •Fluency in German and English; additional language skills are a plus

Tasks

• •Design and develop CRM training programs for various stakeholder groups
• •Deliver training sessions both virtually and in person
• •Create and maintain CRM training materials, including playbooks and e-learning modules
• •Collaborate with Salesforce Product Owners to analyze performance metrics
• •Identify training gaps and refine learning strategies
• •Contribute to the LMS/LXP project and oversee training administration
• •Ensure alignment on training goals with the Global Commercial Skills & Training Lead
• •Evaluate and implement tools to enhance learning experiences
• •Collect feedback to refine training programs based on stakeholder challenges
• •Plan and organize global training sessions and workshops

Tools & Technologies