Global Business Analyst & Admin (Sales) - Salesforce(m/w/x)

Description

In this role, you will enhance sales operations by supporting Salesforce platforms and driving CRM initiatives. Your day-to-day responsibilities will include training stakeholders, optimizing processes, and ensuring data quality, while collaborating with various teams to create a seamless customer engagement experience.

Requirements

• •University degree in business administration, economics, or similar field
• •At least 5 years of professional experience in Pharma/Life Science industry, preferably in CRM focused and commercial-oriented roles
• •At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin
• •In-depth practical experience with JIRA and Confluence
• •Salesforce Admin Certification is a must, additional Business Analyst, Sales & Service Cloud certifications preferred
• •Independent, process- and result-oriented way of working, excellent communication and presentation skills
• •Fluency in English, any additional languages are an advantage
• •Intercultural experience and willingness to travel internationally

Tasks

• •Enhance and support Sales operations through Salesforce platforms
• •Drive regional CRM initiatives and optimize service processes
• •Collaborate with stakeholders across Sales, Service, IT, and Digital Transformation teams
• •Deliver hands-on support to end users for Sales and Life Science Cloud
• •Create and maintain targeted training materials
• •Conduct service-oriented training sessions for stakeholders
• •Contribute to the global OneCRM initiative for harmonizing processes
• •Support design, configuration, and rollout of OneCRM functionality
• •Define the Customer Engagement ecosystem within the Sales stream
• •Prepare workshops to kickstart the localization phase
• •Define harmonized business processes across regions and units
• •Write Features & User Stories with a focus on Life Science Cloud
• •Configure OneCRM instances with emphasis on Life Science Cloud
• •Support trainings and hypercare during implementation
• •Lead regional CRM initiatives and process optimizations
• •Develop training materials and provide training sessions
• •Deliver end-user support and drive CRM adoption
• •Manage data quality and maintain clean CRMs
• •Support reporting and analytics for data-driven decisions
• •Collaborate closely with regional teams and IT

Tools & Technologies