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FRFresenius Kabi

Global Business Analyst & Admin (Marketing & Data Cloud) -Salesforce(m/w/x)

Bad Homburg vor der Höhe
Full-timeOn-siteExperienced

Supporting Marketing & Data Cloud operations and CRM initiatives for Pharma/Life Science users. 5 years Pharma/Life Science experience and Salesforce Admin Certification required. Global scope, focused on cloud-based marketing and data solutions.

Requirements

  • At least 5 years of professional experience in Pharma / Life Science industry
  • At least 3 years of professional experience as a Salesforce Business Analyst or Admin
  • University degree in business administration, economics, or similar field
  • Salesforce Admin Certification is a must
  • Profound project management and stakeholder management skills
  • In depth, practical experience with JIRA and Confluence
  • Independent, process- and result-oriented way of working
  • Excellent communication and presentation skills
  • Fluency in the English language is required, any additional languages are an advantage
  • Intercultural experience and willingness to travel internationally

Tasks

  • Enhance and support Marketing & Data operations
  • Drive regional CRM initiatives and process optimizations
  • Deliver hands-on support to end users
  • Create and maintain targeted training materials
  • Conduct service-oriented training sessions
  • Contribute to the global OneCRM initiative
  • Support the design and configuration of OneCRM functionality
  • Establish a consistent service experience across regions
  • Define the Customer Engagement ecosystem within Marketing & Data
  • Prepare workshops for the localization phase
  • Define harmonized business processes across regions
  • Write Features & User Stories with solution design
  • Configure OneCRM instances focused on Marketing & Data Cloud
  • Support trainings and hypercare during implementation
  • Lead regional CRM initiatives and process optimizations
  • Develop training materials and provide training sessions
  • Deliver end-user support to drive CRM adoption
  • Manage data quality and maintain clean CRMs
  • Support reporting and analytics for data-driven decisions
  • Collaborate with regional teams, IT, and digital transformation

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • JIRA
  • Confluence
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fresenius Kabi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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