Fresenius Kabi
Global Business Analyst & Admin (Sales) - Salesforce(m/w/x)
Full-timeOn-siteExperienced
Bad Homburg vor der Höhe
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FRFresenius Kabi
Global Salesforce Business Analyst & Admin (Sales & Service) - Salesforce(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteExperienced
Nejo AI Summary
Enhancing customer service and sales operations with Salesforce Service Cloud and Sales/Life Science Cloud for life-saving product packaging. 5 years Pharma/Life Science industry experience and 3 years Salesforce BA/Admin experience required. Global CRM initiatives with broad cross-functional stakeholder collaboration.
Requirements
- At least 5 years of professional experience in Pharma/Life Science industry
- At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin
- University degree in business administration, economics, or similar field
- Profound project management and stakeholder management skills
- In-depth practical experience with JIRA and Confluence
- Salesforce Admin Certification is a must
- Independent, process- and result-oriented way of working
- Excellent communication and presentation skills
- Fluency in English language
- Intercultural experience and willingness to travel internationally
Tasks
- Enhance and support Customer Service and Sales operations using Salesforce Service Cloud and Sales/Life Science Cloud
- Drive regional CRM initiatives and optimize service processes
- Collaborate with stakeholders across Sales, Service, IT, Commercial Excellence, and Digital Transformation teams
- Deliver hands-on support to end users to drive adoption of Service Cloud and Sales/Life Science Cloud
- Create and maintain targeted training materials
- Conduct service-oriented training sessions for stakeholders
- Contribute to the global OneCRM initiative for harmonizing customer service and sales processes
- Support the design, configuration, and rollout of OneCRM functionality
- Establish a consistent, high-performing service experience across regions and business units
- Define the wider Customer Engagement ecosystem within Sales & Service streams
- Prepare workshops to kickstart the localization phase
- Define harmonized business processes across regions and business units
- Write Features & User Stories with a focus on Life Science Cloud and Service Cloud
- Configure OneCRM instances focusing on Life Science Cloud and Service Cloud
- Support trainings and hypercare during the implementation phase
- Assist in the configuration and setup of the new Commercial Ecosystem
- Lead regional CRM initiatives and process optimizations
- Develop training materials and provide training sessions for new systems or processes
- Deliver end-user support and drive CRM adoption for efficiency
- Manage data quality in CRMs, including tech debt reduction and data cleaning
- Support reporting and analytics for data-driven decision making
- Collaborate closely with regional teams, IT, and global digital transformation
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- JIRA
- Confluence
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fresenius Kabi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFresenius Kabi
Global Salesforce Business Analyst & Admin (Sales & Service) - Salesforce(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteExperienced
Nejo AI Summary
Enhancing customer service and sales operations with Salesforce Service Cloud and Sales/Life Science Cloud for life-saving product packaging. 5 years Pharma/Life Science industry experience and 3 years Salesforce BA/Admin experience required. Global CRM initiatives with broad cross-functional stakeholder collaboration.
Requirements
- At least 5 years of professional experience in Pharma/Life Science industry
- At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin
- University degree in business administration, economics, or similar field
- Profound project management and stakeholder management skills
- In-depth practical experience with JIRA and Confluence
- Salesforce Admin Certification is a must
- Independent, process- and result-oriented way of working
- Excellent communication and presentation skills
- Fluency in English language
- Intercultural experience and willingness to travel internationally
Tasks
- Enhance and support Customer Service and Sales operations using Salesforce Service Cloud and Sales/Life Science Cloud
- Drive regional CRM initiatives and optimize service processes
- Collaborate with stakeholders across Sales, Service, IT, Commercial Excellence, and Digital Transformation teams
- Deliver hands-on support to end users to drive adoption of Service Cloud and Sales/Life Science Cloud
- Create and maintain targeted training materials
- Conduct service-oriented training sessions for stakeholders
- Contribute to the global OneCRM initiative for harmonizing customer service and sales processes
- Support the design, configuration, and rollout of OneCRM functionality
- Establish a consistent, high-performing service experience across regions and business units
- Define the wider Customer Engagement ecosystem within Sales & Service streams
- Prepare workshops to kickstart the localization phase
- Define harmonized business processes across regions and business units
- Write Features & User Stories with a focus on Life Science Cloud and Service Cloud
- Configure OneCRM instances focusing on Life Science Cloud and Service Cloud
- Support trainings and hypercare during the implementation phase
- Assist in the configuration and setup of the new Commercial Ecosystem
- Lead regional CRM initiatives and process optimizations
- Develop training materials and provide training sessions for new systems or processes
- Deliver end-user support and drive CRM adoption for efficiency
- Manage data quality in CRMs, including tech debt reduction and data cleaning
- Support reporting and analytics for data-driven decision making
- Collaborate closely with regional teams, IT, and global digital transformation
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- JIRA
- Confluence
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fresenius Kabi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Fresenius Kabi
Industry
Healthcare
Description
The company is dedicated to ensuring the excellence of packaging materials for life-saving products.
Not a perfect match?
- Fresenius Kabi
Global Business Analyst & Admin (Sales) - Salesforce(m/w/x)
Full-timeOn-siteExperiencedBad Homburg vor der Höhe - Fresenius Kabi
Global Business Analyst & Admin (Marketing & Data Cloud) -Salesforce(m/w/x)
Full-timeOn-siteExperiencedBad Homburg vor der Höhe - Fresenius Kabi
Global Salesforce Business Analyst & Admin - Sales(m/w/x)
Full-timeOn-siteExperiencedBad Homburg vor der Höhe - Fresenius Kabi
Head of Global Business Analyst & Admin - Salesforce Marketing & Data Cloud(m/w/x)
Full-timeOn-siteSeniorBad Homburg vor der Höhe - Fresenius Kabi
Global Salesforce Training & Enablement Specialist(m/w/x)
Full-timeOn-siteExperiencedBad Homburg vor der Höhe