Fresenius Kabi
Global Salesforce Business Analyst & Admin - Salesforce Field Service(m/w/x)
Full-timeOn-siteSenior
Bad Homburg vor der Höhe
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10100045 Fresenius Kabi AG
Global Salesforce Business Analyst & Admin – Salesforce Field Service(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing global Salesforce Field Service solutions for Pharma/Life Sciences. 3+ years Salesforce Field Service BA/Admin experience required. Intercultural experience, global environment collaboration, and international travel.
Requirements
- 5+ years experience in Pharma/Life Sciences
- Experience in service operations, technical service, or CRM
- 3+ years Salesforce Field Service/Service Cloud BA/Admin
- University degree in business, economics, IT, or related
- Strong Salesforce Field Service experience
- Translate business requirements to service solutions
- Experience with global governance models
- Collaborate with distributed, cross-regional teams
- Salesforce Business Analyst required
- Field Service/Service Cloud certifications preferred
- Understanding of service data models, automation, integrations, reporting
- Experience with agile delivery models
- Experience with JIRA and Confluence
- Strong analytical and problem-solving skills
- Design scalable and maintainable solutions
- Experience with AI-driven capabilities in CRM
- Interest in leveraging AI-driven capabilities
- Strong stakeholder management skills
- Strong communication skills
- Collaborate effectively across technical and business teams
- Structured working style
- Independent working style
- Results-oriented working style
- Fluency in English required
- Additional languages are an advantage
- Intercultural experience
- Ability to work in a global environment
- Willingness to travel internationally
Tasks
- Design and implement global Field Service solutions
- Ensure scalability and standardization of Technical Service
- Translate business requirements into technical designs
- Collaborate with platform streams for seamless processes
- Align with global data models and governance frameworks
- Identify and implement automation and efficiency gains
- Support Agentforce integration into Field Service use cases
- Implement prioritized demands with global governance
- Refine and validate business requirements with stakeholders
- Adapt global processes to market-specific requirements
- Contribute to workshops and alignment sessions
- Evaluate and prioritize demands with AI and automation
- Operate in a globally distributed Salesforce team
- Support local CRM specialists with deep platform knowledge
- Ensure alignment with IT, Commercial Excellence, and Digital
- Enhance service efficiency and technician productivity
- Maintain data quality and integrity in Technical Service
- Enable advanced reporting and analytics for service performance
- Develop training materials and enablement concepts
- Provide expert support for complex topics
- Lead cross-regional initiatives for customer experience
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
- other – Basic
Tools & Technologies
- Salesforce Field Service
- Service Cloud
- Salesforce
- JIRA
- Confluence
Benefits
Informal Culture
- Intercultural experience
- Ability to work in a global environment
Other Benefits
- Willingness to travel internationally
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 100045 Fresenius Kabi AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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10100045 Fresenius Kabi AG
Global Salesforce Business Analyst & Admin – Salesforce Field Service(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing global Salesforce Field Service solutions for Pharma/Life Sciences. 3+ years Salesforce Field Service BA/Admin experience required. Intercultural experience, global environment collaboration, and international travel.
Requirements
- 5+ years experience in Pharma/Life Sciences
- Experience in service operations, technical service, or CRM
- 3+ years Salesforce Field Service/Service Cloud BA/Admin
- University degree in business, economics, IT, or related
- Strong Salesforce Field Service experience
- Translate business requirements to service solutions
- Experience with global governance models
- Collaborate with distributed, cross-regional teams
- Salesforce Business Analyst required
- Field Service/Service Cloud certifications preferred
- Understanding of service data models, automation, integrations, reporting
- Experience with agile delivery models
- Experience with JIRA and Confluence
- Strong analytical and problem-solving skills
- Design scalable and maintainable solutions
- Experience with AI-driven capabilities in CRM
- Interest in leveraging AI-driven capabilities
- Strong stakeholder management skills
- Strong communication skills
- Collaborate effectively across technical and business teams
- Structured working style
- Independent working style
- Results-oriented working style
- Fluency in English required
- Additional languages are an advantage
- Intercultural experience
- Ability to work in a global environment
- Willingness to travel internationally
Tasks
- Design and implement global Field Service solutions
- Ensure scalability and standardization of Technical Service
- Translate business requirements into technical designs
- Collaborate with platform streams for seamless processes
- Align with global data models and governance frameworks
- Identify and implement automation and efficiency gains
- Support Agentforce integration into Field Service use cases
- Implement prioritized demands with global governance
- Refine and validate business requirements with stakeholders
- Adapt global processes to market-specific requirements
- Contribute to workshops and alignment sessions
- Evaluate and prioritize demands with AI and automation
- Operate in a globally distributed Salesforce team
- Support local CRM specialists with deep platform knowledge
- Ensure alignment with IT, Commercial Excellence, and Digital
- Enhance service efficiency and technician productivity
- Maintain data quality and integrity in Technical Service
- Enable advanced reporting and analytics for service performance
- Develop training materials and enablement concepts
- Provide expert support for complex topics
- Lead cross-regional initiatives for customer experience
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
- other – Basic
Tools & Technologies
- Salesforce Field Service
- Service Cloud
- Salesforce
- JIRA
- Confluence
Benefits
Informal Culture
- Intercultural experience
- Ability to work in a global environment
Other Benefits
- Willingness to travel internationally
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 100045 Fresenius Kabi AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Fresenius Kabi
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Full-timeOn-siteSeniorBad Homburg vor der Höhe - Fresenius Kabi
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