100045 Fresenius Kabi AG
Global Salesforce Business Analyst & Admin – Salesforce Field Service(m/w/x)
Full-timeOn-siteSenior
Bad Homburg vor der Höhe
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FRFresenius Kabi
Global Salesforce Business Analyst & Admin - Salesforce Field Service(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Configuring Salesforce Field Service and Service Cloud for Pharma/Life Sciences. 5+ years Pharma/Life Sciences experience required. Willingness for international travel.
Requirements
- 5+ years experience in Pharma/Life Sciences
- 3+ years Salesforce Field Service/Service Cloud BA/Admin
- University degree in business, economics, IT
- Strong Salesforce Field Service experience
- Translating business requirements to service solutions
- Global governance models and distributed teams experience
- Salesforce Business Analyst required
- Solid understanding of service data models, automation, integrations
- Agile delivery models and tools experience
- Strong analytical and problem-solving skills
- Experience/interest in AI-driven CRM capabilities
- Strong stakeholder management and communication skills
- Structured, independent, results-oriented working style
- Fluency in English required
- Intercultural experience and global environment work
Tasks
- Design and configure Technical Service stream
- Implement Field Service and Service Cloud solutions
- Collaborate with platform streams for seamless processes
- Translate business requirements into technical designs
- Align with global data models and governance frameworks
- Identify and implement platform automation opportunities
- Support Agentforce integration into Field Service
- Implement prioritized demands with global governance
- Refine and validate business requirements
- Adapt global processes to market-specific needs
- Contribute to business needs translation workshops
- Evaluate and prioritize demands with AI focus
- Operate in globally distributed Salesforce team
- Collaborate across regions for platform evolution
- Support local CRM specialists with deep knowledge
- Align with IT, Commercial Excellence, and Digital
- Enhance service efficiency and technician productivity
- Ensure data quality and integrity in Technical Service
- Enable advanced reporting and analytics
- Develop and support training materials
- Provide expert-level support for complex topics
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
Tools & Technologies
- Salesforce Field Service
- Service Cloud
- JIRA
- Confluence
Benefits
Other Benefits
- International travel willingness
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fresenius Kabi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFresenius Kabi
Global Salesforce Business Analyst & Admin - Salesforce Field Service(m/w/x)
Bad Homburg vor der Höhe
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Configuring Salesforce Field Service and Service Cloud for Pharma/Life Sciences. 5+ years Pharma/Life Sciences experience required. Willingness for international travel.
Requirements
- 5+ years experience in Pharma/Life Sciences
- 3+ years Salesforce Field Service/Service Cloud BA/Admin
- University degree in business, economics, IT
- Strong Salesforce Field Service experience
- Translating business requirements to service solutions
- Global governance models and distributed teams experience
- Salesforce Business Analyst required
- Solid understanding of service data models, automation, integrations
- Agile delivery models and tools experience
- Strong analytical and problem-solving skills
- Experience/interest in AI-driven CRM capabilities
- Strong stakeholder management and communication skills
- Structured, independent, results-oriented working style
- Fluency in English required
- Intercultural experience and global environment work
Tasks
- Design and configure Technical Service stream
- Implement Field Service and Service Cloud solutions
- Collaborate with platform streams for seamless processes
- Translate business requirements into technical designs
- Align with global data models and governance frameworks
- Identify and implement platform automation opportunities
- Support Agentforce integration into Field Service
- Implement prioritized demands with global governance
- Refine and validate business requirements
- Adapt global processes to market-specific needs
- Contribute to business needs translation workshops
- Evaluate and prioritize demands with AI focus
- Operate in globally distributed Salesforce team
- Collaborate across regions for platform evolution
- Support local CRM specialists with deep knowledge
- Align with IT, Commercial Excellence, and Digital
- Enhance service efficiency and technician productivity
- Ensure data quality and integrity in Technical Service
- Enable advanced reporting and analytics
- Develop and support training materials
- Provide expert-level support for complex topics
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Native
Tools & Technologies
- Salesforce Field Service
- Service Cloud
- JIRA
- Confluence
Benefits
Other Benefits
- International travel willingness
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fresenius Kabi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Fresenius Kabi
Industry
IT
Description
The company is dedicated to ensuring the excellence of packaging materials for life-saving products.
Not a perfect match?
- 100045 Fresenius Kabi AG
Global Salesforce Business Analyst & Admin – Salesforce Field Service(m/w/x)
Full-timeOn-siteSeniorBad Homburg vor der Höhe - Fresenius Kabi
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