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HU
HubSpot
4d ago

German Customer Success Manager(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Description

In this role, you will act as a trusted advisor for the DACH market, balancing strategic deep-dives with reactive problem-solving to help businesses thrive using the company's software.

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Requirements

  • •Extensive client-facing or account management experience
  • •Fluency in English and German
  • •Consultative, problem solving, and resolution skills
  • •Strong media and digital landscape knowledge
  • •Motivated self-starter with result-oriented mindset
  • •Organisational skills and quick learning ability
  • •Strong negotiation and financial conversation skills
  • •Relationship management and expectation management skills
  • •Inbound Marketing knowledge or learning aptitude
  • •Partner relationship support for business growth
  • •Openness to using and incorporating AI
  • •Willingness to attend in-person office events

Work Experience

approx. 4 - 6 years

Tasks

  • •Manage over 150 diverse customer relationships
  • •Align customer goals with necessary resources
  • •Partner with internal teams to solve customer challenges
  • •Facilitate software adoption and platform mastery
  • •Conduct daily strategic deep-dive customer meetings
  • •Provide tactical recommendations and feature updates
  • •Address reactive inquiries regarding billing and software usage
  • •Identify and qualify growth and expansion opportunities
  • •Resolve technical roadblocks and integration challenges

Tools & Technologies

AI

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Remote work options
  • •Flexible work options

Other Benefits

  • •Disability accommodations
  • •Travel limitation accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HubSpot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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