Concentrix
English Speaking Technical Advisor – Social Media Support(m/w/x)
Full-timeRemoteExperienced
Düsseldorf
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COConcentrix
French Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
from 2,300 / month
Full-timeRemoteExperienced
Nejo AI Summary
In this role, you will be the go-to person for customer inquiries, providing clear and friendly technical support through various channels. Your day will involve addressing user concerns, managing verification processes, and ensuring a safe online experience for all.
Requirements
- Very good French skills (C1 level)
- Good English skills (B2 level)
- Communication talent with service-oriented attitude
- Interest in social media, online media, or digital marketing
- Flexibility to cover rotating shifts
- Confidence in using a computer
- Residence in Germany
- Meeting technical requirements for remote work
- Willingness to continuously develop
- Experience in customer service
- Completed vocational training and experience in customer support
- Encouragement for career changers and re-entering workforce
- Valid work permit for Germany
Tasks
- Serve as the first point of contact for customer inquiries
- Explain technical issues clearly and friendly, especially via chat
- Handle additional tasks via email and process requests reliably
- Engage with customers by phone for follow-ups after chat interactions
- Manage user inquiries about verification and identity checks
- Address reports of discrimination or inappropriate behavior sensitively
- Identify potential identity theft or fake accounts and take action
- Support users with challenges related to reach and visibility
- Answer questions about monetization and related features
- Assist with account access issues to ensure safe profile usage
- Contribute to maintaining a safe digital environment for users
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
French – Business FluentEnglish – Business Fluent
Benefits
More Vacation Days
- •Up to 25 vacation days
Flexible Working
- •Flexible working time account
Learning & Development
- •6-week full-time training program
- •Ongoing coaching and training sessions
- •Free access to LinkedIn Learning
Retirement Plans
- •Company pension plan
Bonuses & Incentives
- •€700 referral bonus
Corporate Discounts
- •Employee discounts on online shopping
Career Advancement
- •Internal career and development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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COConcentrix
French Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
from 2,300 / month
Full-timeRemoteExperienced
Nejo AI Summary
In this role, you will be the go-to person for customer inquiries, providing clear and friendly technical support through various channels. Your day will involve addressing user concerns, managing verification processes, and ensuring a safe online experience for all.
Requirements
- Very good French skills (C1 level)
- Good English skills (B2 level)
- Communication talent with service-oriented attitude
- Interest in social media, online media, or digital marketing
- Flexibility to cover rotating shifts
- Confidence in using a computer
- Residence in Germany
- Meeting technical requirements for remote work
- Willingness to continuously develop
- Experience in customer service
- Completed vocational training and experience in customer support
- Encouragement for career changers and re-entering workforce
- Valid work permit for Germany
Tasks
- Serve as the first point of contact for customer inquiries
- Explain technical issues clearly and friendly, especially via chat
- Handle additional tasks via email and process requests reliably
- Engage with customers by phone for follow-ups after chat interactions
- Manage user inquiries about verification and identity checks
- Address reports of discrimination or inappropriate behavior sensitively
- Identify potential identity theft or fake accounts and take action
- Support users with challenges related to reach and visibility
- Answer questions about monetization and related features
- Assist with account access issues to ensure safe profile usage
- Contribute to maintaining a safe digital environment for users
Work Experience
approx. 1 - 4 years
Education
Vocational certification
Languages
French – Business FluentEnglish – Business Fluent
Benefits
More Vacation Days
- •Up to 25 vacation days
Flexible Working
- •Flexible working time account
Learning & Development
- •6-week full-time training program
- •Ongoing coaching and training sessions
- •Free access to LinkedIn Learning
Retirement Plans
- •Company pension plan
Bonuses & Incentives
- •€700 referral bonus
Corporate Discounts
- •Employee discounts on online shopping
Career Advancement
- •Internal career and development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Concentrix
Industry
Other
Description
Das Unternehmen setzt sich für Chancengleichheit ein und bietet ein diskriminierungsfreies Arbeitsumfeld.
Not a perfect match?
- Concentrix
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