Concentrix
English Speaking Technical Advisor – Social Media Support(m/w/x)
Full-timeRemoteExperienced
Düsseldorf
New Job?Nejo!
The AI Job Search Engine
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ConcentrixFrench Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
from 2,300 / month
Full-timeRemoteExperienced
Description
In this role, you will be the go-to person for customer inquiries, providing clear and friendly technical support through various channels. Your day will involve addressing user concerns, managing verification processes, and ensuring a safe online experience for all.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Very good French skills (C1 level)
- •Good English skills (B2 level)
- •Communication talent with service-oriented attitude
- •Interest in social media, online media, or digital marketing
- •Flexibility to cover rotating shifts
- •Confidence in using a computer
- •Residence in Germany
- •Meeting technical requirements for remote work
- •Willingness to continuously develop
- •Experience in customer service
- •Completed vocational training and experience in customer support
- •Encouragement for career changers and re-entering workforce
- •Valid work permit for Germany
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the first point of contact for customer inquiries
- •Explain technical issues clearly and friendly, especially via chat
- •Handle additional tasks via email and process requests reliably
- •Engage with customers by phone for follow-ups after chat interactions
- •Manage user inquiries about verification and identity checks
- •Address reports of discrimination or inappropriate behavior sensitively
- •Identify potential identity theft or fake accounts and take action
- •Support users with challenges related to reach and visibility
- •Answer questions about monetization and related features
- •Assist with account access issues to ensure safe profile usage
- •Contribute to maintaining a safe digital environment for users
Languages
French – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •Up to 25 vacation days
Flexible Working
- •Flexible working time account
Learning & Development
- •6-week full-time training program
- •Ongoing coaching and training sessions
- •Free access to LinkedIn Learning
Retirement Plans
- •Company pension plan
Bonuses & Incentives
- •€700 referral bonus
Corporate Discounts
- •Employee discounts on online shopping
Career Advancement
- •Internal career and development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Concentrix
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CO
ConcentrixFrench Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
from 2,300 / month
Full-timeRemoteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the go-to person for customer inquiries, providing clear and friendly technical support through various channels. Your day will involve addressing user concerns, managing verification processes, and ensuring a safe online experience for all.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Very good French skills (C1 level)
- •Good English skills (B2 level)
- •Communication talent with service-oriented attitude
- •Interest in social media, online media, or digital marketing
- •Flexibility to cover rotating shifts
- •Confidence in using a computer
- •Residence in Germany
- •Meeting technical requirements for remote work
- •Willingness to continuously develop
- •Experience in customer service
- •Completed vocational training and experience in customer support
- •Encouragement for career changers and re-entering workforce
- •Valid work permit for Germany
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Serve as the first point of contact for customer inquiries
- •Explain technical issues clearly and friendly, especially via chat
- •Handle additional tasks via email and process requests reliably
- •Engage with customers by phone for follow-ups after chat interactions
- •Manage user inquiries about verification and identity checks
- •Address reports of discrimination or inappropriate behavior sensitively
- •Identify potential identity theft or fake accounts and take action
- •Support users with challenges related to reach and visibility
- •Answer questions about monetization and related features
- •Assist with account access issues to ensure safe profile usage
- •Contribute to maintaining a safe digital environment for users
Languages
French – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •Up to 25 vacation days
Flexible Working
- •Flexible working time account
Learning & Development
- •6-week full-time training program
- •Ongoing coaching and training sessions
- •Free access to LinkedIn Learning
Retirement Plans
- •Company pension plan
Bonuses & Incentives
- •€700 referral bonus
Corporate Discounts
- •Employee discounts on online shopping
Career Advancement
- •Internal career and development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Concentrix
Industry
Other
Description
Das Unternehmen setzt sich für Chancengleichheit ein und bietet ein diskriminierungsfreies Arbeitsumfeld.
Not a perfect match?
- Concentrix
English Speaking Technical Advisor – Social Media Support(m/w/x)
Full-timeRemoteExperiencedDüsseldorf - Concentrix
Technischer Kundenbetreuer Social Media Support(m/w/x)
Full-timeRemoteCareer ChangerDüsseldorf - DISH
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After Sales Specialist FR, IT, HR(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - karriere tutor GmbH
1st Level IT-Support(m/w/x)
Full-timeWith HomeofficeExperiencedBremen, Augsburg, Kiel, Dortmund, Norderstedt, Düsseldorf, Bonn, Bochum