METRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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MEMETRO Markets GmbH
After Sales Specialist DE(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving escalated B2B after-sales cases with photo/video evidence for a digital marketplace. Strong negotiation and complaint-handling skills preferred. Hybrid work, structured onboarding.
Requirements
- Customer-centric mindset and enjoyment in solving technical cases
- Confidence in step-by-step troubleshooting via phone or email
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating with repair partners or field technicians (nice-to-have)
- Collaborative spirit and teamwork with CS agents
- Readiness for call-center style environment with hands-on kitchen gear access
Tasks
- Handle escalated after-sales cases via phone and email
- Review customer evidence like photos and videos
- Diagnose root causes of technical issues
- Decide on next steps for issue resolution
- Guide customers through remote troubleshooting
- Dispatch technicians for on-site diagnostics
- Verify warranty coverage for repairs
- Prepare cost estimates for out-of-warranty repairs
- Negotiate repair solutions based on Generosity Framework
- Act as the main contact for external service partners
- Track open service jobs
- Remove blockers for service partners
- Keep all parties informed about job status
- Document all actions accurately in Freshdesk
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Native
- German – Native
Benefits
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Flexible Working
- Hybrid working model
Modern Office
- Modern workspace
Modern Equipment
- Company laptop
- Company phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMETRO Markets GmbH
After Sales Specialist DE(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving escalated B2B after-sales cases with photo/video evidence for a digital marketplace. Strong negotiation and complaint-handling skills preferred. Hybrid work, structured onboarding.
Requirements
- Customer-centric mindset and enjoyment in solving technical cases
- Confidence in step-by-step troubleshooting via phone or email
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating with repair partners or field technicians (nice-to-have)
- Collaborative spirit and teamwork with CS agents
- Readiness for call-center style environment with hands-on kitchen gear access
Tasks
- Handle escalated after-sales cases via phone and email
- Review customer evidence like photos and videos
- Diagnose root causes of technical issues
- Decide on next steps for issue resolution
- Guide customers through remote troubleshooting
- Dispatch technicians for on-site diagnostics
- Verify warranty coverage for repairs
- Prepare cost estimates for out-of-warranty repairs
- Negotiate repair solutions based on Generosity Framework
- Act as the main contact for external service partners
- Track open service jobs
- Remove blockers for service partners
- Keep all parties informed about job status
- Document all actions accurately in Freshdesk
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Native
- German – Native
Benefits
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Flexible Working
- Hybrid working model
Modern Office
- Modern workspace
Modern Equipment
- Company laptop
- Company phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
Not a perfect match?
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